Lush Party Studio Props review for Vify Order Printer PDF Invoice
Feb. 2, 2025
The plans information is deceiving, I upgraded to the starter plan as it said 'unlimited orders' and yet I can only print 10 at a time, so it is not clear. When I reached out to support, the VERY rude support person, Pete said: "We will not be at this place if we provide deceiving info to our clients so you can cut that part.As soon as shopify deliver us your precious recent payment, it will be refunded" Nice. Very good customer service there...
Hi there, Thank you for bringing your experience to our attention. I'm Jack, a Customer Support Supervisor here at VIFY, and I'm writing to you regarding your recent 1-star review and your interaction with our support agent, Pete. I was extremely concerned and disappointed to read about your experience. First and foremost, I sincerely apologize for the rude and unprofessional manner in which Pete responded to your inquiry. His comments were completely unacceptable and do not reflect the standards of customer service we strive for at VIFY. We are taking this matter very seriously and have already addressed it with Pete directly. We are retraining our team to ensure all communication is respectful, helpful, and empathetic. Secondly, I want to address your concerns regarding the "unlimited orders" claim on our Starter plan. I understand your frustration and confusion. While the Starter plan does allow for unlimited orders, it appears there's a misunderstanding regarding the printing limitations. The "10 prints at a time" refers to the maximum number of print jobs that can be queued simultaneously, not the total number of orders you can process. We recognize that this distinction isn't clearly explained, and we are actively working on revising our plan descriptions to eliminate any ambiguity and prevent similar misunderstandings in the future. We appreciate you pointing this out. Regarding the refund, I can confirm that it has been processed promptly on our end. If you haven't received confirmation of the refund within 14 business days, please don't hesitate to contact us again, and I will personally help you check it. We value your business and want to regain your trust. I understand that an apology doesn't fully rectify the situation, but I hope you can see that we are committed to learning from our mistakes and improving our service. I would be happy to discuss your printing needs further and answer any questions you may have about our plans. Please feel free to reply to this email my personal one [email protected] at your convenience. Sincerely, Jack
