Vimonial Shoppable Video & UGC
Vimonial: Shoppable Videos & UGC to Increase Conversionrates
Rating
2.9
feedback
11
chart
#3,591
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
64%
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Less than a month
27%
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Less than a year
9%
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More than a year
0%
Reviews Summary
The reviews for the Vimonial Shoppable Video & UGC app are mixed, with both positive and negative feedback. On the negative side, users have complained about the app being extremely expensive, with misleading billing practices that resulted in unexpected high charges. Some users also mentioned a lack of ROI and poor customer support, with long wait times and unresponsive agents. On the positive side, users praised the app for its fantastic features, easy setup process, and great customer service. They highlighted the app's ability to make their site stand out and the helpfulness of the support team in resolving issues quickly and efficiently.
Highlights
Review RSS Feed
All reviews
Aug. 6, 2025
Extremely Expensive, Misleading Billing, and No Real ROI. We installed this app expecting to pay a standard monthly fee. Instead, we ended up being charged over ₹1,23,000 ($1,500+) in just one billing cycle — all without clear warning. These charges were tied to impression-based overages, which we were not clearly made aware of, and they escalated rapidly. Even worse, our conversion rate was just 0.007%, and the app generated zero meaningful return for our business. When we realized what was happening, we immediately uninstalled the app on July 10, but by then the billing damage was done. Our Shopify store was frozen until we paid the full amount, and we had no choice but to pay the outrageous bill just to regain access to our business. We contacted the Vimonial team, but they simply pointed to their pricing page and didn’t offer any flexibility or refund, despite us using the app for just over a month and receiving no real benefit. There are other apps with similar features that charge a flat monthly fee of $24 or less. This app is not suitable for small or medium-sized businesses, especially those with high traffic and low conversion — the pricing model is predatory and dangerous. Use this app only if you’re fully prepared to monitor your impressions hourly or risk being massively overcharged. We highly regret installing it.
Nov. 2, 2024
Useful App, But the Customer Support is Awful While the Vimonial Shoppable Video & UGC app is somewhat helpful, the customer support is shockingly bad. I waited for hours for a response, and even though Leon was marked as online, he completely ignored my questions. It’s beyond frustrating to be left hanging with no assistance when issues arise. The lack of care and responsiveness from their support team makes the app feel unreliable. Don’t waste your time if you expect even basic customer service—this experience has been a huge letdown.
Thank you for sharing your experience with us. We’re glad you find the Vimonial Shoppable Video & UGC app helpful, though we're sorry to hear that our customer support didn’t meet your expectations. We’d like to clarify a few details in hopes of addressing your concerns. As you’re on our free plan, support is provided during our business hours, which are based in Germany. We received your message early in the morning (4 am our time) on a weekend, and we responded within 5 hours, once business hours resumed. We understand that waiting for a response can be frustrating, and we're continually working to manage response times across time zones as efficiently as possible. Our customer team worked diligently to provide a custom code for your unique setup, and we're glad we could assist with the customization you needed. Thank you for giving us the chance to support your project, and we’ll use your feedback to continue improving our service for all users. If you have further questions or need additional assistance, feel free to reach out to us.
Oct. 4, 2024
This is a fantastic app! It took just 5 minutes to set up, and it looks amazing on the site. It offers so many features that can make your site stand out like the top-tier ones. I'm really happy I discovered this app and highly recommend everyone to give it a try!
July 13, 2023
Amazing customer service and the app has all the features I wanted. The app design looks great on my store. I'm very pleased. It's cool that you can shop from each video and there's a handy product expansion for more product info. Overall 5 stars
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