Vimonial Shoppable Video & UGC
Increase Conversion Rate through Shoppable Video Reviews & UGC
Rating
3.0
feedback
12
chart
#2,258
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
67%
-
Less than a month
25%
-
Less than a year
8%
-
More than a year
0%
Reviews Summary
The reviews for the Vimonial Shoppable Video & UGC app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's features, such as the ability to showcase custom UGC videos, the responsive customer service, and the ease of use in setting up the app. Customers also like the option to add videos manually, which sets it apart from other similar apps. However, on the negative side, there are concerns about the app's pricing model, with some users feeling misled by the billing system and experiencing high charges without clear warning. Additionally, there are complaints about the lack of reliable customer support, with users reporting long wait times for responses and feeling ignored by the support team. Overall, while the app offers valuable features, the issues with billing transparency and customer service may deter some users from fully benefiting from it.
Highlights
Review RSS Feed
All reviews
Aug. 6, 2025
Extremely Expensive, Misleading Billing, and No Real ROI. We installed this app expecting to pay a standard monthly fee. Instead, we ended up being charged over ₹1,23,000 ($1,500+) in just one billing cycle — all without clear warning. These charges were tied to impression-based overages, which we were not clearly made aware of, and they escalated rapidly. Even worse, our conversion rate was just 0.007%, and the app generated zero meaningful return for our business. When we realized what was happening, we immediately uninstalled the app on July 10, but by then the billing damage was done. Our Shopify store was frozen until we paid the full amount, and we had no choice but to pay the outrageous bill just to regain access to our business. We contacted the Vimonial team, but they simply pointed to their pricing page and didn’t offer any flexibility or refund, despite us using the app for just over a month and receiving no real benefit. There are other apps with similar features that charge a flat monthly fee of $24 or less. This app is not suitable for small or medium-sized businesses, especially those with high traffic and low conversion — the pricing model is predatory and dangerous. Use this app only if you’re fully prepared to monitor your impressions hourly or risk being massively overcharged. We highly regret installing it.
Nov. 2, 2024
Useful App, But the Customer Support is Awful While the Vimonial Shoppable Video & UGC app is somewhat helpful, the customer support is shockingly bad. I waited for hours for a response, and even though Leon was marked as online, he completely ignored my questions. It’s beyond frustrating to be left hanging with no assistance when issues arise. The lack of care and responsiveness from their support team makes the app feel unreliable. Don’t waste your time if you expect even basic customer service—this experience has been a huge letdown.
Thank you for sharing your experience with us. We’re glad you find the Vimonial Shoppable Video & UGC app helpful, though we're sorry to hear that our customer support didn’t meet your expectations. We’d like to clarify a few details in hopes of addressing your concerns. As you’re on our free plan, support is provided during our business hours, which are based in Germany. We received your message early in the morning (4 am our time) on a weekend, and we responded within 5 hours, once business hours resumed. We understand that waiting for a response can be frustrating, and we're continually working to manage response times across time zones as efficiently as possible. Our customer team worked diligently to provide a custom code for your unique setup, and we're glad we could assist with the customization you needed. Thank you for giving us the chance to support your project, and we’ll use your feedback to continue improving our service for all users. If you have further questions or need additional assistance, feel free to reach out to us.
Oct. 4, 2024
This is a fantastic app! It took just 5 minutes to set up, and it looks amazing on the site. It offers so many features that can make your site stand out like the top-tier ones. I'm really happy I discovered this app and highly recommend everyone to give it a try!
July 13, 2023
Amazing customer service and the app has all the features I wanted. The app design looks great on my store. I'm very pleased. It's cool that you can shop from each video and there's a handy product expansion for more product info. Overall 5 stars
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