Vimonial Shoppable Video & UGC
Vimonial: Shoppable Videos & UGC to Increase Conversionrates
Rating
3.8
feedback
17
chart
#1,265
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
29%
-
Less than a month
18%
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Less than a year
35%
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More than a year
12%
Reviews Summary
The reviews for the Vimonial Shoppable Video & UGC app are a mix of positive and negative feedback. Positive aspects highlighted by users include the app's ease of setup, fantastic features that make websites stand out, and excellent customer service experiences. Users appreciate the ability to showcase custom UGC videos and the responsiveness of the support team in addressing issues and providing assistance. On the other hand, negative feedback revolves around issues with customer support, app crashes, slow video uploads, and errors during upgrades. Some users also mentioned difficulties in starting the app. Overall, the app seems to offer valuable features but may need improvements in customer support and technical stability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 2, 2024
Useful App, But the Customer Support is Awful While the Vimonial Shoppable Video & UGC app is somewhat helpful, the customer support is shockingly bad. I waited for hours for a response, and even though Leon was marked as online, he completely ignored my questions. It’s beyond frustrating to be left hanging with no assistance when issues arise. The lack of care and responsiveness from their support team makes the app feel unreliable. Don’t waste your time if you expect even basic customer service—this experience has been a huge letdown.
Thank you for sharing your experience with us. We’re glad you find the Vimonial Shoppable Video & UGC app helpful, though we're sorry to hear that our customer support didn’t meet your expectations. We’d like to clarify a few details in hopes of addressing your concerns. As you’re on our free plan, support is provided during our business hours, which are based in Germany. We received your message early in the morning (4 am our time) on a weekend, and we responded within 5 hours, once business hours resumed. We understand that waiting for a response can be frustrating, and we're continually working to manage response times across time zones as efficiently as possible. Our customer team worked diligently to provide a custom code for your unique setup, and we're glad we could assist with the customization you needed. Thank you for giving us the chance to support your project, and we’ll use your feedback to continue improving our service for all users. If you have further questions or need additional assistance, feel free to reach out to us.
Oct. 4, 2024
This is a fantastic app! It took just 5 minutes to set up, and it looks amazing on the site. It offers so many features that can make your site stand out like the top-tier ones. I'm really happy I discovered this app and highly recommend everyone to give it a try!
Aug. 26, 2024
doesnt start
Hi Focus Boost, Thank you for your feedback, and we’re sorry to hear that you’ve had trouble getting started with Vimonial. Your experience matters to us, and we want to ensure that you have everything you need to successfully integrate video testimonials into your Shopify store. We couldn’t find any record of contact through our live chat or email support, nor do we see that you scheduled one of our free onboarding sessions with our expert engineers. We’d love to offer you personalized assistance to get Vimonial up and running smoothly. Please feel free to book a session with one of our experts at your convenience. We’ll walk you through the setup process and answer any questions you might have. Thank you for giving Vimonial a try, and we hope to turn this experience around for you! Best regards,
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