Vimonial Shoppable Video & UGC
Vimonial: Shoppable Videos & UGC to Increase Conversionrates
Rating
3.8
feedback
17
chart
#1,265
All reviews
Rating Breakdown
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Nov. 2, 2024
Useful App, But the Customer Support is Awful While the Vimonial Shoppable Video & UGC app is somewhat helpful, the customer support is shockingly bad. I waited for hours for a response, and even though Leon was marked as online, he completely ignored my questions. It’s beyond frustrating to be left hanging with no assistance when issues arise. The lack of care and responsiveness from their support team makes the app feel unreliable. Don’t waste your time if you expect even basic customer service—this experience has been a huge letdown.
Thank you for sharing your experience with us. We’re glad you find the Vimonial Shoppable Video & UGC app helpful, though we're sorry to hear that our customer support didn’t meet your expectations. We’d like to clarify a few details in hopes of addressing your concerns. As you’re on our free plan, support is provided during our business hours, which are based in Germany. We received your message early in the morning (4 am our time) on a weekend, and we responded within 5 hours, once business hours resumed. We understand that waiting for a response can be frustrating, and we're continually working to manage response times across time zones as efficiently as possible. Our customer team worked diligently to provide a custom code for your unique setup, and we're glad we could assist with the customization you needed. Thank you for giving us the chance to support your project, and we’ll use your feedback to continue improving our service for all users. If you have further questions or need additional assistance, feel free to reach out to us.
Oct. 4, 2024
This is a fantastic app! It took just 5 minutes to set up, and it looks amazing on the site. It offers so many features that can make your site stand out like the top-tier ones. I'm really happy I discovered this app and highly recommend everyone to give it a try!
Aug. 26, 2024
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Hi Focus Boost, Thank you for your feedback, and we’re sorry to hear that you’ve had trouble getting started with Vimonial. Your experience matters to us, and we want to ensure that you have everything you need to successfully integrate video testimonials into your Shopify store. We couldn’t find any record of contact through our live chat or email support, nor do we see that you scheduled one of our free onboarding sessions with our expert engineers. We’d love to offer you personalized assistance to get Vimonial up and running smoothly. Please feel free to book a session with one of our experts at your convenience. We’ll walk you through the setup process and answer any questions you might have. Thank you for giving Vimonial a try, and we hope to turn this experience around for you! Best regards,
April 4, 2024
App is great but it keeps crashing, when I try to upgrade it says Internal error, videos are slow in upload process
Aug. 9, 2023
Estaba tratando de buscar algo así, y es app de verdad resolvió mi problema, me ayuda mucho con la prueba social de mi web y por consecuencia las ventas aumentan, muy recomendad!
July 13, 2023
Amazing customer service and the app has all the features I wanted. The app design looks great on my store. I'm very pleased. It's cool that you can shop from each video and there's a handy product expansion for more product info. Overall 5 stars
June 30, 2023
Amazing app and amazing customer service. Lionel helped me so much, I was completely lost in how to use this app and he made understanding it so easy. 10/10 recommend.
June 29, 2023
The customer service was very patient and quickly identified the issue I had. They helped me modify the font size. I think I will consider purchasing the upgraded version.
June 14, 2023
The support is damn good and the features are so good in customizable and so feature-rich just good to go with this amazing app to grow your business.
June 4, 2023
La seule application de témoignage qui permet d'intégrer des vidéos, ça me sauve la vie. Le support est super réactif et de bons conseils !
May 25, 2023
Amazing app. I use the app primarily to showcase custom ugc videos as testimonials on my product pages with gempages. I tried other apps like loox, but they dont have the functionality where you can add videos manually. Vimonial lets you manually add videos, which is a game-changer. You can either upload local videos or tiktok/instagram videos. This makes it perfect for brands that have a lot of influencer and ugc creator posts on social media. Customer service is also super responsive and helpful. They also listen to feedback and are open to adding new features which is a testament on how much they value customer satisfaction.
Jan. 19, 2023
Kann diese App nur wärmstens empfehlen, da sie großen Mehrwert für Shopbetreiber bietet und sie einen großartigen Spport haben. Sowie einen kostenfreien Plan für 5 Videos zum testen. Keine Ladezeitenverzögerung etc... Bin echt begeistert...
Dec. 8, 2022
Works like a dream to display uploaded video testimonials. Customer service was very helpful and quick to respond.
Dec. 2, 2022
Wonderful app and service. I believe video reviews are the most important advertising a company can do! This app integrated well into my shopify store. I should update to the 2.0 version. I would recommend doing that first, then download the app. I'm not too techie and had to email for help, Lionel was a lifesaver and helped me get it all running and helped me understand how it all works. I like how, It's really easy to download the review to use for other purposes. I'm excited to get some VIDEO reviews now, and hopefully make some ads out of them!
Aug. 26, 2022
This app is phenomenal and I've newer experienced such a service as I had when I found some issues with it. I'm a graphic designer and and I want my sites look pixel perfect and when I noted the chat about some minor design issues they fixed them in in less than 5 minutes and and everything was perfect on my site as well! Also they we're willing to show and push unreleased features. Not sure is this new app or why it still hasn't that many users but I'm sure it soon will!