ViralSweep Giveaways Contests
Best Giveaway App for Shopify
Rating
4.4
feedback
140
chart
#1,486
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
26%
-
Less than a year
55%
-
More than a year
9%
Reviews Summary
The reviews for the ViralSweep Shopify App are mixed, with both positive and negative feedback from users. On the positive side, many users praised the exceptional customer service provided by the app's support team. Customers highlighted the quick response times, helpfulness, and patience of the support staff, making troubleshooting and setup processes smooth and efficient. Additionally, users found the app easy to use, with features that streamlined the process of setting up and running giveaways. The app's functionality was commended for saving time and increasing engagement with customers. However, on the negative side, some users reported integration issues with Shopify, glitches in the web app when editing or previewing changes, and certain features not fully supported by Shopify as advertised. Some users also expressed disappointment with the lack of compatibility for specific use cases, leading to frustration and a negative experience.
Highlights
Review RSS Feed
All reviews
Dec. 11, 2025
We ran a small giveaway and couldn’t have asked for a better app. Setup was flawless, the support team was awesome, and everything worked exactly the way we needed it to. If you’re running any kind of giveaway, this is the app to use.
Nov. 13, 2025
- Integrates very poorly with Shopify. - Web app is a bit glitchy when trying to edit/preview changes - Certain ViralSweep features that are advertised as being part of a plan are not actually full supported by Shopify and cannot be used. I read the (already extremely complicated) marketing documentation in advance to figure out what ViralSweep platform could/couldn't do. I then paid for a subscription, which I am fairly selective about and don't do often. My intention was to setup an enter to win campaign on my site with no purchase necessary. I spent several hours in ViralSweep designing and configuring this. I then went to install/embed it into my store, (a pretty basic thing that I would expect to be supported by an app like this that is in the Shopify app store). Unfortunately, my entry form/promo failed to show up in my theme despite a number of different approaches. I was told that promotions that don't require a purchase cannot be embedded into your theme. I have to say, this was a pretty disappointing experience. I'm generally wary about apps that are not "built for Shopify" and this is the exact reason. I would suggest contacting them to confirm your exact use case is supported before you subscribe. If not, just look somewhere else.
Hi there, Thank you for sharing your feedback. I’m sorry for the frustration this issue caused — that’s never the experience we want for you as a valued ViralSweep client. After reviewing the interaction with our support team, I can confirm that a ticket was created and the matter was promptly escalated to our developers. Our team was able to identify the root cause; however, during the investigation, we found that our access to your store had been revoked. This prevented us from completing the necessary troubleshooting to fully resolve the issue. Our technical team reached out to request renewed access so they could move forward with the fix. Please know that this is an issue we can resolve with the appropriate store access and development time, and we remain committed to ensuring everything functions smoothly for you moving forward. If you’d like us to revisit this or need further assistance, we’re here and ready to help. Just let us know how you’d like to proceed.
Oct. 30, 2025
They have a great supportive team behind, and will help you troubleshoot literally anything you are having trouble with! 5 stars! great software
Oct. 21, 2025
Incredible product support. Billie helped me with my promotion to ensure it was set up and working 100% prior to our launch date, the landing page, confirmation emails; post purchase actions she helped implement everything and when I had problems she was able to jump in and fix these promptly. We have used viralsweep for many of our giveaways and cannot recommend enough.
That is genuinely fantastic to hear! We're so proud of Billie and her ability to ensure every detail—the landing page, emails, and post-purchase actions—is perfect before you launch. It's a priority for us to jump in quickly and resolve any issues, so we're thrilled she could help you with such efficiency. Thank you for being a repeat customer and for your enthusiastic recommendation!
Oct. 15, 2025
Very good customer support, ran into some issues and they were awesome working us through them.
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