3D & AR Customize Products 360
3D & AR Product Customization Tool - Shopify App Store
Rating
3.4
feedback
6
chart
#2,639
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
0%
-
Less than a month
33%
-
Less than a year
50%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising its effectiveness in enhancing product visibility and sales, while others express frustration over technical issues and lack of customer support. Positive feedback highlights the app's ability to improve product presentation and boost business performance. Users appreciate the ease of customization and usage, as well as the potential for future enhancements like annotation features. On the other hand, negative reviews mention issues with AR functionality not working, long loading screens, and a lack of support or documentation. Some users speculate that the app may not have been updated for a while and question the responsiveness of the company behind it.
Highlights
Review RSS Feed
All reviews
July 29, 2025
the app doesn't work, and no support is available the support website has an error message so there is no way to contact anyone.. Edited: the support came back to me and gave me all the help they can. we still couldn't use the app because we needed the option to assign 3d models to product variants but the support was good eventually.
Jan. 8, 2025
Nothing but loading screens. No support or even documentation. Check out their help page: https://help.paas3d.com/ At the time of this writing, sections of their website have been completing missing for a month despite requests for help. Looks like this app hasn't been updated in years. Seems like a small company that got bought up by a larger Chinese company and then ignored by that company.
Sorry for the inconvenience, we are really sorry for the inconvenience. The error problem of our APP has been modified before and has been informed to you by email. Our APP is still in normal operation, if you encounter any problems during the use of the contact@paas3d.com email, we will help you solve them in a timely manner.
Feb. 28, 2024
La aplicación funciona al 100 % De todas las aplicaciones que intenté utilizar en mi página, esta es la única que es fácil de personalizar y de utilizar es la mejor de todas, sin duda me utilizaría siempre. Muchas gracias y el soporte técnico, siempre oportuno.
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