3D & AR Customize Products 360
3D & AR experiences transform brands captivating and inspiring
Rating
2.7
feedback
7
chart
#4,259
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
0%
-
Less than a month
29%
-
Less than a year
57%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising its effectiveness in enhancing product sales and ease of use, while others are critical of the lack of support and functionality issues. Positive reviews highlight the app's ability to improve product presentation and boost sales on the website. Users appreciate the customization options and find the app easy to use, leading to a positive impact on their business. On the other hand, negative reviews mention issues with the AR feature not working, lack of support availability, and difficulties in contacting the support team. Some users also criticize the app for constant loading screens, outdated documentation, and a perceived lack of updates.
Highlights
Review RSS Feed
All reviews
Nov. 3, 2025
No support AR dosent work...
Store
The Frosteam
Using app
5 days
I'm very sorry for not providing you with timely support. Our AR function can be used normally. Here are the steps to use it: 1. Click on the 3D/AR panel and click on the AR button under the product you want to enable AR functionality for 2. Then enter the product page and click on the AR pattern in the upper right corner 3. After the QR code appears, scan it with a browser and enter AR mode to use it normally
July 29, 2025
the app doesn't work, and no support is available the support website has an error message so there is no way to contact anyone.. Edited: the support came back to me and gave me all the help they can. we still couldn't use the app because we needed the option to assign 3d models to product variants but the support was good eventually.
Jan. 8, 2025
Nothing but loading screens. No support or even documentation. Check out their help page: https://help.paas3d.com/ At the time of this writing, sections of their website have been completing missing for a month despite requests for help. Looks like this app hasn't been updated in years. Seems like a small company that got bought up by a larger Chinese company and then ignored by that company.
Sorry for the inconvenience, we are really sorry for the inconvenience. The error problem of our APP has been modified before and has been informed to you by email. Our APP is still in normal operation, if you encounter any problems during the use of the [email protected] email, we will help you solve them in a timely manner.
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