Vinyl Supply Mart review for VolumeBoost ‑ Volume Discounts
March 22, 2019
REVIEW UPDATE: After leaving review they FINALLY after 4 days fix the problem. I will not be using this app as the problem it created isn't worth the lack of customer service contact until the review was left. I have updated my review from 1 star to 3 because app did work before they messed it up. This app worked great but I wanted a different image for the discount and gave them a idea. They added that picture to ALL my items I have in the discount tiers. So the wrong prices were on the wrong items causing confusion and upset customers. I messaged multiple times and we are on day 4 and they still haven't fixed their mistake! I've had to refund orders and deal with angry customers for 4 days now because of this! So if you need any help GOOD LUCK! (I have learnt that the developers are based in INDIA (per service email) and not on a quick time line.)
Hi there, We hope you'll amend the review as it's not fair and let me explain why: - First of all as you said the app works great :) - Secondly, we love working with merchants FOR FREE and help provide unique customizations. As you know free work still costs us money and resources and we try our best to get this done asap. - Thirdly, Our team is dispersed across the globe. I'm sending you an email from Chicago. Also, just because some of our team members are in India doesn't diminish the quality of their work and that we are all equal, regardless of where someone lives. - Lastly, we get 100s of customization requests every day. We do our best to get things done on time for free and there is a queue which is the only fair way to make sure that we treat everyone equally. I hope you'll amend your review. If not, we certainly understand but hope the above helps clarify the situation to the other 1000s of customers who do love us. Thanks, Allen
