oupseven review for VolumeBoost ‑ Volume Discounts
April 10, 2019
The app is hard to configure by yourself, most probably it won't work and they have special hack for every theme.. I am very disappointed by their lack of communication and their bad intent. As from the moment I saw I can't make it work on my custom turbo theme, I opened a request for an installation. THEY REMOVED COMPONENTS FROM MY SITE AND BROKE CART FUNCTIONALITY. They are rude and told me that they have specified in their FAQ that it doesn't work with ajax cart, so they decided to remove it and letting the cart icon non-functional without asking me if i'd like their app at this risk... I wsdon't ever work with Hulk apps and I hope you take this into consideration. DON'T RISK YOUR SALES FOR THIS. Take care of your store and don't give them access.. they'll modify whatever they have to in order for their app to work. This is not even close to being a profeksional!
Hi there, Thanks for your feedback. However, we respectfully disagree. Our SLA policy is to answer every ticket within 4 hours. We do a great job and for dealing with 1000s of customers weekly and provide a FREE service. Our numbers this month. :) - https://nimb.ws/Ufr0XE In regards to the app hacking, that is not true. Most apps do inject code as it's the only way to add snippets and functionality. In many cases, not just with our apps, Sometimes themes aren't compatible out of the box due to customizations. This is entirely true for all of the apps in the marketplace. We do our best to make the process least intrusive but in some cases it does require custom work and our support team is on standby. I would appreciate you updating this review to reflect a more accurate assessment of our service and dedication to our customers and the Shopify Apps community. Thanks, Alen
