My Good Luck Charms review for VolumeBoost ‑ Volume Discounts
April 29, 2019
I wish I could say this app worked and helped us, but it just caused too many issues on our site and caused us a loss of revenue. We installed the app, none of the discounts were working (prices weren't changing on checkout), so we asked the Hulk team to help. They applied some fix on the live site (instead of a preview for us to approve) and on a Saturday (when no one can check and fix any issues), two huge mistakes and they broke things on our site! While deploying the fix, they deleted the Buy it Now button, made the quantity selector not functioning and crashed part of our homepage widgets (no images or links were showing anymore). I had to revert to an old theme on Monday and delete this app. When confronted with what they had done, the Hulk devs took no responsibility for any of the issues. They were the only ones who did any change to the site, all the logs and emails confirm its them, but they still deny it. Might be a Free app, but I'd rather pay for an app that has serious developers who take ownership.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
