All reviews

Rating Breakdown

  • 5
    84% (36 ratings)
  • 4
    5% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    9% (4 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 19, 2022

Had a bit of trouble getting the code installed by myself. Reached out to support and they got it sorted within minutes. No time wasted, code installed and app working beautifully on the website :)

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Hey ! Thank You for the amazing words. Our merchants are our first priority & We continue to work in a direction by which our merchants can be more benefitted. Happy Selling :)- Team Webkul

5 / 5 Share

April 18, 2022

I used this app to enable wallet on our store, Support team is amazing, They have made all the necessary adjustments.

Store

Loyabi

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank You for the amazing feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

5 / 5 Share

March 29, 2022

A superb application for Cashback, After looking for a cashback program app I think I found the perfect one. Cash Back Rewards & wallet is amazing. I can apply special offers on any collection and product or run multiple specials at the same time! This is a powerful tool and customer support is very helpful. Thank you, Priyanka for being able to make sure all of our needs were met! 10/10 customer support.

Store

Otrix

Using app

About 19 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hey !! We're extremely happy to hear about your astounding experience with the app & our support team. Please be informed that we're always there to help you :) - Team Webkul

5 / 5 Share

March 11, 2022

I was having a hard time configuring this wallet for my website which is based in UAE, but their team came up with the right solution, and Priyanka for the wallets team got in touch with me on an online call and assisted me with each step, they were very patient and very supportive to help me setting up the whole thing perfectly.

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

We really appreciate the time you took to leave us this amazing feedback and for appreciating the team's efficiency !! Please feel free to reach out to us. We are just a ticket reply away - Team Webkul

5 / 5 Share

Feb. 2, 2022

Awesome app with top service, lots of functionality and very reliable. Would highly recommend. I find the team incredible helpful

Using app

Over 2 years

Total reviews

14

Average rating

5.0

Developer Reply

Seeing that you're having a great experience using the app is the best thing we could ask for! Thanks for choosing and recommending Webkul. - Team Webkul

5 / 5 Share

Aug. 12, 2021

Amazing support team Very responsive and knowledgeable of their app There are some limitations to the use of it but the team helped me to make it works like a charm, AMAZING

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Glad to hear your amazing experience with us. Always, Happy to help:) If you have any further questions, please feel free to reach out to us. We are just a ticket reply away. - Team Webkul

5 / 5 Share

Feb. 18, 2021

They helped me real fast to solve my problem and they always answered ! I definitely recommend this app!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your amazing experience. It's our pleasure to server the merchants like you. For any further help, please feel free to reach out to us. We are just a ticket reply away. - Team Webkul

3 / 5 Share

Nov. 21, 2020

Seems it is not secure. Everybody can use this wallet who has Apps permission. We may give apps permission to many in the staff to use some other apps but they should not able to use the wallet app right? Remaining features installation everything is well and good. If you give login to this app it will be very very useful.

Using app

3 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Oct. 27, 2020

The perfect app for a cashback feature. The support team is incredible and the app JUST WORKS withouth any hiccup The customer management tools saves us a lot of time I would add a way of mass updating cashback rules though :)

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 22, 2020

There is no option for 0 star hence giving 1 star. Fraudulent app. We made a huge mistake installing this app. It was for a month and trust me we had to call them every day for new problems. Just a wastage of time and money. Even they allow partial payments without your consent which led us to a loss of thousands of rupees. I had to engage a person just to deal with their support team for a month as they solve 1 out of many problems and few more problems get arose next day. NEVER EVER TRY THIS APP AS WELL AS THEIR OTHER APP CALLED MOBIKUL which charges as per their mind.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Thanks for the review. Here we would like to clarify on the points : - There is no payment process that is allowed without the consent of the merchant. - The team has setup multiple meetings with your team to help you, and the meetings are initiated by us, just to make sure you have all your queries resolved. Regards, Team Webkul

1 / 5 Share

Sept. 4, 2020

Useless customer support, app not compatible in Indian Currency Sends notification before refund is generated etc

Using app

5 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi, I think there is some confusion here, we have provided you the update that this will be fixed and this has been done few days back. But as you have removed the app, so you might not be able to check it. Would request you to add the app again and check again. In case of any issue, feel free to connect.

5 / 5 Share

June 20, 2020

The application is really very good for my client portfolio and the support of the application is extremely attentive and fast. Super Recommend!

Store

So Cute

Using app

About 1 year

Total reviews

3

Average rating

5.0

1 / 5 Share

July 27, 2020

We tried contacting the customer support to offer trial period as our previous trial was used back in 2019. We were told that it will not be extended. So we purchased it directly. The support is top-notch no doubt & very quick on assisting but the application lacks a lot of features when it comes to cashback. 1. There is no option to select all the products at once for cashback offer. so, If you select 30 products in an instance, you will have to do it one by one since half of them won't display, the maximum it displays is around 30 products. And every product generates an individual cashback offer. Also, if you wish to delete the cashback offers, you'll have to delete the offers one by one i.e individually for each product you selected. 2. There is no option to select the cashback offer for a specific collection. There are only 2 methods 1. Cart Cashback (Cannot use Drawer Cart). 2. Product-based, where you need to select each product individually. How do you expect someone to select all the products one by one if we have 300 Products in total when you show only 20-30 Products at once while selecting? 3. No customization for the icon/layout that shows on the collection or product page. This application is of no use and the money seems to be wasted. Not recommending to a store having more than 30 Products. We have 200+ Products and messed up selecting individual products.

Using app

About 2 months

Total reviews

23

Average rating

3.7

Developer Reply

Hi, Thank you for the review. Currently you can select multiple products one by one at a time and soon we will be providing the option to add the products for cashback via CSV And very soon we will be making Category wise cashback too. In case of any more questions, write to us at [email protected]

5 / 5 Share

June 1, 2020

I had few problem while using this apps , but the great things comes the support of their service really working very well just to solve out my problem . i had been contact via their webkul customer service provider its really awesome with the fast solving and fast reply with their team . here this person was the one that solve my problem Kirti Prakash Yadav . thank you for the support

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2020

I just raised a ticket and got prompt support. Thank you very much. Regards, The Hosiery Mart.com India

Using app

Over 2 years

Total reviews

1

Average rating

5.0

1 / 5 Share

May 7, 2020

Worst app even not desired for single star. It keep counting last added value even thought customer used it. Also refund amount not calculated properly. And very poor customer support they have.

Using app

4 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 2, 2020

Very helpful and fast response from the team. Useful & awesome app! I think currently the only available app that serves the cashback function well. If the app is also available for POS, it would be even better!

Using app

Over 3 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Dec. 19, 2019

Best support ever!! and best app that add great value to the store. Webkul are the people needed to get the job done

Using app

4 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 10, 2019

Hi, I was installed this app on my shopify store but it seems not compatible with my websites mobile version and there also no goof themes available which can make it looks good. is there any solution for this?

Using app

About 18 hours

Total reviews

3

Average rating

3.7

Developer Reply

Hi, Thank you for the review. The app is compatible with almost all the Shopify Themes, and in case you have any issue get in touch with the support team and they will fix it. All the contact info is available on the app store page. Also do respond to the support emails sent from our end, so that we can assist you.

5 / 5 Share

Nov. 21, 2019

The support team is very Helpfull and gives you the best. and the App is Perfect to me. thanks. Keep going. Alaa

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for the review. Glad that the app suits your business perfectly. Get in touch in case you need any help. Happy Selling :)