Urbancrews review for CedCommerce Walmart Connector

June 1, 2017

-5 Stars if possible. Consistent problems with Walmart Marketplace - Integration App. After the first issue of items not being able to be published due to the App. We were guaranteed assistance and personal help, so were convinced to start Annual plan. However, the number we received to get help from, was not customer friendly. Besides laughing about our situation during our call, and not being able to understand. We have been constantly forwarded to use their examples and integration samples on how to publish products. Our issue has been constantly, the App itself publishes item we would leave unpublished until a release date that we have. However the issue was that we were not correctly uploading the information, and have used the directions step by step... Issue consists, lost customers, and now lost our patronage. What we have lost is $300, and valuable time. Thank you for taking our payment, with a guaranteed refund, but not giving us a refund due to the issue not being covered for refunds. The most important issue, the App not working... Update 06/01/2017: After talking with CEDCommerce Support and Customer Service, was told that I would receive a refund for the annual we payed for. However no contact has been made after, I honestly do not know if they are waiting for my review to go away first, or if I misunderstood for the past +5 phone conversations.