CityNeon review for CedCommerce Walmart Connector

I rarely leave negative reviews, but my experience with this app was extremely disappointing. I installed the app to connect Shopify and Walmart and started testing it during the free trial period. Very quickly, I discovered that the app was not suitable for my business. Product data and variations were not transferring correctly, and I repeatedly had to contact support regarding issues that should have been handled automatically by a marketplace connector. I manage a catalog of approximately 3,500 SKUs. A solution at this scale must work reliably without requiring constant manual intervention. Even after support attempted to help, product variations continued to sync incorrectly. For example, fixed size variants were broken into separate width and height attributes, creating invalid combinations and requiring manual corrections. The most frustrating part was the cancellation process. Before my free trial ended, I contacted the company and clearly requested cancellation because the app was not meeting my needs. I also reported that the cancellation option they referenced was unavailable in my account. Despite notifying them before billing, the annual charge of $550 was still processed. After the charge was made, my refund request was denied. Shopify Support reviewed the case and confirmed that I had requested cancellation before the trial expired and that the cancellation option was unavailable, but the developer still refused to issue a refund. The support team is responsive when discussing onboarding and sales, but when it came to resolving a billing issue that was reported during the trial period, I was left without a reasonable solution. Based on my experience, I cannot recommend this app.