CedCommerce Walmart Connector
An all-in-one solution to simplify your way to sell on...
Rating
4.6
feedback
640
chart
#224
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April 21, 2024
I have tried to contact them for a refund, but the live person in the chat never responds!
Dear Customer, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We're sorry to hear about your experience and want to assure you that your concerns are being taken seriously. Our team is committed to resolving issues promptly, and we'll reach out to you shortly to discuss this further and find a satisfactory solution. Thank you again for bringing this to our attention. Best regards, CedCommerce
Dec. 1, 2023
If I could give this app no stars I would. I have spent the last month in chats getting no where. Support is none existent and all they do is put in tickets for which you never hear about again. Not one thing has been resolved. I showed in the app I was getting 60 day free trial but in my shopify it said 12/1 I would be charged. I chatted and was told that what it showed in the app which was 1/1/24 was correct and I wouldn't be charged because they had to send that over and they wouldn't. Well I was charged today. and they will make a ticket. Wow! Those tickets that you never hear about again are just to get you out of chat. The chat support can't actually do anything except make tickets that you never hear from again. This has to be the worst app I've ever tried.
Dec. 11, 2023
Outstanding assistance from the CED WALMART team made my trial period a breeze. Every time I reached out for help, they responded promptly and addressed my concerns both professionally and cordially. Now that I've established my business, I'm eager to continue our collaboration. Many thanks for all the support!
Dear Kihyun, We are truly grateful for your kind words and the time you took to share your experience with the CED Walmart team. Your feedback is deeply appreciated, and we're thrilled to have been a part of making your trial period a breeze. Our team is dedicated to providing outstanding assistance, and it's wonderful to hear that we were able to promptly respond to your inquiries and address your concerns in a professional and cordial manner. Building a business can be challenging, and we're here to ensure your journey is as smooth as possible. Should you ever have any more questions or require assistance in the future, please don't hesitate to reach out. We're here to help you achieve your goals. Thank you for choosing CED Walmart, and we look forward to a continued successful partnership. Warm regards, Team CedCommerce
Aug. 6, 2023
No longer works with Etsy's new API and customer service is non-existent. I am filing a claim now with my credit card company.
Dear Ever Blooming Originals, We sincerely apologize for any inconvenience you experienced while using our Integration. We want to clarify that the app is designed specifically for Sellers selling on Walmart US, and not for Etsy Marketplace sellers. We do have a separate app for Etsy. We genuinely value our customers and aim to resolve their concerns effectively. We kindly request you to give us another opportunity to serve you better. Please consider installing the CedCommerce Etsy Integration app, and our dedicated team will be there to assist you promptly and ensure a smoother experience. Thank you for your understanding, and we look forward to providing you with an improved and satisfactory experience. Best regards, Team CedCommerce
May 27, 2023
The integration process has proven to be more difficult than it should be. Things need to be made easier so that noobs can better understand what they're doing. It would be nice if CedCommerce offered some kind of a package deal as I know Ced also deals with other connections such as Amazon, etc. I am going in circles trying to improve store connections and traffic access. I'm going nowhere.
Dear Pioneer Kitty Market, We sincerely apologize for any inconvenience you experienced during your interaction with our support team. After carefully reviewing the communication, we understand that there was a misunderstanding regarding the compatibility of our app. We want to clarify that the app is designed specifically for Sellers selling on Walmart US, and we regret any confusion caused by the link to the Walmart CA app. We genuinely value our customers and aim to resolve their concerns effectively. Your feedback has highlighted areas where we can improve our support services, and we are committed to making the necessary enhancements. We kindly request you to give us another opportunity to serve you better. Please consider reinstalling the app, and our dedicated team will be there to assist you promptly and ensure a smoother experience. Thank you for your understanding, and we look forward to providing you with an improved and satisfactory experience. Best regards, Team CedCommerce
Nov. 21, 2022
They are a big scam. Do not believe any of the review on this page. This company will literally make you pay for the entire year about $400 and simply run away. They have zero support. I could not get any help for only one issue (pricing padding) and got runaround for three months. I would say stay away. I also lost money because the app did not do pricing correctly. I padded a percentage above our normal price to cover shipping which never worked and got zero help.
Oct. 15, 2022
This is the worst app I have ever come across, do NOT use it, I upgraded to have them optimize my Walmart listings and I'm in my second month and still no delivery, they keep promising and still nothing, I'm surprised Shopify allows them to stay on here, it is the worst.
April 29, 2022
Look elsewhere. I can not believe anyone would give this company 5 stars. Every order I receive is out of stock. How hard is it to sync inventory?! That's all I ask for. The support for this app will promise you many things but they do not actually do it.
Nov. 5, 2021
All these reviews must be fake. STAY AWAY FROM THEM. They sell you the app with a lie that you can revise and organize your listings on their console. Just after I checked out I was told I cannot do that. Since then I have been asking to cancel the subscription. They wanted me to pay for additional development that they need to do for their app. When I told them this is unethical I was told they mistyped their message. They say they have 24/7 support but I got messages like "It is midnight here. It is a holiday here" It has been a month they didn't resolve my problem. They keep asking for the same data over and over again with the promise to resolve my issue in 2-3 days. I asked for a full refund since I couldn't use the app at all. Additionally, they broke my correct listings and now I have to pay again for the feed. They do their best not to issue a refund. I will open a claim by calling my bank and another claim on Shopify. They do their best to rip you off.
July 23, 2021
Please be careful using this app, they are able to manipulate coding to the point where your product cannot be found in the Walmart search bar. So you don't have any choice but purchase their SEO Plan. Someone in customer service, ask me for my Walmart seller center, username, and passcode. They don't need this information to help. I notice once I deleted the app I was able to find my products.
Hi Kimitrea Yates, Apologize bad experience you had. I tell you that Walmart takes time to show products in the search bar (24-48 hrs). Sometimes, due to low Content and discoverability scores, the product does not come up in the search even after 48 hours. Then, in that case, we offer free SEO services to our sellers to help them get their product in the search results and get sales from Walmart. We usually ask sellers to create a user account on their Walmart Account with limited access, which helps us analyze all these things and share the exact cause of the problem. I would like you to connect with us on [email protected] so that we can help you further.
June 29, 2021
Terrible customer service, over-priced, lots of glitches, and they don't stop begging for you to leave a review.
Nov. 16, 2020
Last update: I migrated my Walmart account to the "shipping templates" feature, as requested by Walmart, and it broke. Value shipping, which was removed before, was added back in. I tried fixing it. I emailed the company. They ignored it. I emailed again. No answer. I opened an official work ticket. Nothing happened for days. I cancelled my account and am using a cheaper app that does what they say. I doesn't help that they are headquartered halfway around the world and they are working their day hours, not our day hours, so I don't get a response, if any, until 12 hours later. Update: They company increased the limit and gave me 30 days. I have enough sales from Wal-Mart to justify the cost for the past month. I can't give them five stars because the cost is high for what it is (shopify monthly cost alone is barely more than this app), and it isn't perfect. It does what it says and I can't complain about competency. Old: Only allowed uploading of 30 SKUs for a week trial. Either give me a free subscription with limited SKUs or give me a week trial with unlimited SKUs. Hamstringing me both ways is somehow supposed to prove your concept? The idea is that you let me set my stuff with your system and see how successful it is and if it's successful, I continue to pay. That's the plan, right? How successful do you think I'm going to be with only 6 days and 30 SKUs? I just went around you and installed the Wal-mart app directly. It's not as efficient, but at least all of my SKUs can get online. And a $50/m app to make the free one more efficient isn't going to cut it. The Amazon app is free and it works pretty well. In fact, all the marketplace apps work pretty well for $0.
Hi Josh, Apologize for the inconvenience caused to you. We would like you to re-install the app and give us another chance to serve you with an extended trial to use the app to the fullest and check all the app features. We would love to serve you again. Thanks, Team CedCommerce
Aug. 28, 2020
EDIT 8/28/20: In their effort to make us look like dummies in their reply, the developer completely missed the point of our review. UPCs (or lack thereof) were never mentioned by us, and weren't a problem in the least. And of course mapping is a required step; our issue was with the mapping process itself, which was overly clunky, technical, and tedious. Walmart's own Shopify app handles all of these tasks with far more elegance and intuitiveness. ### Original Review ### We couldn't uninstall this app fast enough. Importing products is clunky; mapping them is tedious, convoluted, and mysterious. And that's only with a half dozen SKUs that we wanted to funnel to Walmart for a trial run. We could have saved ourselves a ton of grief by setting them up on Walmart directly.
Hi Fortnight Publishing, We checked your concern and found that your products do not have UPCs due to which you faced trouble in the listing them on Walmart. Also, the mapping is a required step to list the products correctly. I would like you to connect with us so that we can make all these steps easier for you and help in listing within a few minutes and save your time. Regards, Team CedCommerce
Oct. 22, 2019
I used this app. It looks great at the beginning, but it takes several attempts to get your products published on Walmart. After my trial period I received a call from sales rep and was offered a big discount in order to opt-in for yearly plan, but never mentioned about non-refundable policy to us. I been trying to request for refund which was refused in every possible way. Please do not become too fascinated by the discount offered and try using the app for at least 3-4 months because you will never receive any refund from these guys and read terms and condition before opting in as the sales rep will never tell you about non-refundable policy. We made a mistake of trusting the representative and lost almost $300 to these people. Cannot be associated with such an organization. I have to give 1 star other wise they do not deserve any stars
Hi Tejas, I apologize for the inconvenience caused but we can't offer you a refund because you do not wish to sell on Walmart anymore and you clearly state that you do not have any problem with the app. The app is not responsible for your sales as it totally depends on your products and the information you provide with your products. Also, we have terms and conditions in the beginning when you install the app. The moto behind offering discounts is that the seller can get the services at a cost they can easily afford.
Feb. 16, 2023
This is a great app, simple to read, it does what it suppose to do. Has everything you need in it. Customer support is Challenging, over the years using this app we also needed customer support and as an advise to you, you need to approach with "Honey" just like anything else but with this company its very challenging cause their focus is on money and not really listening to your needs, also if you paid their monthly payment as usual and they decided to lower it, they will not let you know and after you discover it (after several months) they refuse to refund you your money back or offer any other resolution that is fair. Basically they keep your money. Their Policy supports that. I have transcripts of them stating it in their conversations. At times some of their reps were kind but some just give you hell (you will regret you got their app)so we disconnect after years of using them with great disappointment. In addition to this Their app has a bug that (happened twice)shows that we passed the limit of 10,000 Sku's, but on actuality we did not as we have less then 7,000 skus as of now( so we had even less when it happen the first time)So they fixed it the first time after chatting with them for 2 hours (in 3-4 sessions) But The 2nd time last week, it was horrible experience, again it happened, we wanted to upload 12 sku's to current listing on Walmart, and we had to chat with them for hours and get really horrible headache from them. That was the last straw that broke the camel back. "Honey" approach was not doing any honey anymore. It was time to let go probably. So we did. I want to add that we gave them many chances and time to come with real solution but that was not happening. By the way It says here that we use their app 9 months, its incorrect, we used them for several years selling on Walmart, along the time we had to disconnect and reconnect for fixing different issues. so last time it happened about was 9 months ago FYI Thank you kindly to Sonali, Ackshhaya, Nidhi and Reza These are the good staff!!! 10 Stars The others were Terrible to deal with! Yasmeen, Raju and their "Team" that they said they consulted (whoever they are)with regarding the "issues".
July 7, 2019
They required I pay $480, a full year subscription up front then afterwords told me it could take 3-4 weeks for Walmart to review my account before a set up can be done. How can you take money and delivery nothing in return? Having to dispute the transaction through our bank to get our money back. Stay away at all costs, they are con artists just stealing money. Please disregard all the positive feedback below as you can see this was done by the company themselves to inflate their rating. STAY AWAY.
June 11, 2019
Downloaded the app as the app listing mentioned the following: [Free plan available. 7-day free trial. Additional charges may apply.] HOWEVER, there is NO FREE PLAN - just a 7-day free trial, which is different than a "free plan available." Please update your listing to reflect accurate information.
Sept. 3, 2019
We thought it was a good app, but result that this is bot a fully developed app, it should be in stage "Beta" without any cost, it is a pain in the ..... imagine, everything has to be manually done by their team, which only response what they want and since they are located far away from USA, it is hard to chat with them. This platform doesn't work at all! i would never recommend it; besides, they charged me full year and they are making very hart to receive my refund.... we had products out of sock that presents salesss, that is how bad this app works... shopify should take them out of the app store
March 1, 2019
Horrible APP, I was going to use this for walmart integration only and now the are requiring us to use all other integrations? The woman Nidhi Rajput even tried to say walmart required it, total farce!!!! What , even had a horrible conversation via facebook.the APP clearly states for walmart and now they want our Amazon and Etsy? ::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: ....
Dear Star, We help sellers to get an account on Walmart Marketplace but it is not in our hands. You were new to e-commerce and wanted to Sell your products on Walmart. As Walmart is one of the top US marketplaces they have strict guidelines to approve or decline any seller. That's why we suggest our Sellers to sell on multiple marketplaces to grow their sales, experience and build customer relationship and earn ratings on their products. So, we hope you will give us an opportunity to discuss this further with you. You can reach out to us on 888-882-0953 or you can email us [email protected]. Thanks, Team CedCommerce.
Dec. 14, 2018
This app is not working for us. Half of our listing are not posting on line also inventory not updating. and customer service can not solve those problems. meanwhile we are loosing a lot of business. Most variation are not completely listed.