ArtByPino.com review for Hextom: WhatsApp, SMS & Push

Dec. 7, 2023

ON THE PROBLEMS > No option to import/migrate current push subscribers. > No option to import subscribers from Shopify. > Font changes don't show up correctly on buttons. Tech support said they would follow up with the development team and get back to me, but that hasn't happened. > Push won't work on iOS, according to tech support. > Nuisance banner to leave app review barely 5 minutes into launching the app - banner appears every time you edit the widget. > Incorrect message is the first thing displayed in the app dashboard saying that the widget is not installed even though it is installed. > Tech support contacted 2 days ago for importing existing push and SMS subscribers and followed up two more times for outstanding issues - no response. ON THE PLUS SIDE > It is nice that they have both the push and SMS options (if they worked as advertised) instead of taking the approach of including email marketing. > Well thought-out options for automation - drip campaigns, abandoned cart follow-up with 3 time intervals to send messages, on-demand campaigns, abandoned browser notification, back-in-stock alerts, price-drop alerts, win back > middle-of-the-line pricing Overall, not recommended due to poor implementation and tech support.