Popsy Clothing review for Hextom: WhatsApp, SMS & Push

May 7, 2025

We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales. The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have). Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support. We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.