WEB‑STAT
Web-Stat Analytics. Real-time traffic data for Shopify.
Rating
3.4
feedback
7
chart
#2,861
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
14%
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Less than a month
29%
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Less than a year
29%
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More than a year
29%
Reviews Summary
The reviews for the Web-Stat Shopify app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's usefulness in tracking customer journeys, real-time traffic monitoring, and detailed analytics reports. Users appreciate the support provided by Olivier and the team, mentioning quick responses and effective resolutions to issues. On the other hand, negative feedback revolves around issues with app loading, customer service, and billing practices. Some users express frustration with the functionality of the app and the push towards paid plans. Overall, the app seems to offer valuable insights for users, but improvements in customer service and app performance are suggested.
Highlights
Review RSS Feed
All reviews
Sept. 8, 2025
Use WEB-STAT everyday. It tells us so much about our customers journeys through the store. If I have ever had any issues, Olivier has gotten back to me so quickly (considering I am in Australia) and he and the team are always so willing to help.
Thank you very much for your review! We are glad you like Web-Stat and we are always here for you if you need anything else :)
Sept. 6, 2025
The customer service here is PATHETIC, they can't really figure out anything.....the app doesn't load properly more than 50% of the time on the sign-in page of your Shopify store, you have to go to your admin screen in order to get it to load properly and even then it's still about 50% loading properly and 50% a blank screen....they don't really want to provide anything here of use unless you are paying for one of their plans and they are quick to block your screen to coerce you into buying one of their plans whenever you are seeking to do something that is listed as an option, ( which shouldn't even be showing on your screen by the way if it's not an option on the plan that you're currently on to begin with ) it's a complete loser from a customer service standpoint and the app is average at best even on the paid plans. It most certainly is not recommendable and really honestly not good enough for a Shopify platform store. Upon receipt of Web Stat's reply, I'll clarify that the issues were INDEED RELATED TO THE APP'S MALFUNCTIONS AND NOT THE BILLING ! The unqualified crew here could NOT FIGURE OUT on their own App where all the Robot visits were coming from, much less do ANYTHING TO BLOCK OR PREVENT THEM ! This response here is lip service and outright lies ! I had a angry tone, yes, after so many unresolved issues regarding recurring problems, so instead of solving anything, they started to ignore my service request tickets and TRY TO FORCE ME INTO AN UPGRADE ! I ONLY REINSTALLED ACTUALLY TO PROVIDE THIS REVIEW SO OTHERS CAN BE AWARE. For BETTER SERVICE AND RESULTS, TRY REPLAY PRO OR REALTIME STACK ! ( BOTH IN THE SHOPIFY APP STORE )
You indeed contacted our support many times, always with expletive-laden messages and always about billing. We explained each time that we do not handle billing (Shopify does). Nevertheless we were able to get things straightened out to your liking every single time. Not once did you mention any technical issue with the app itself. If you had, and despite your insulting tone, we would have checked your installation in details for you. I note that our app is still installed on your site.
Feb. 1, 2024
This app is great to monitor the real time traffic. It was my main usage for an early stage Shopify store. GA4 has delay and Shopify analytics does not show all the data easily. Our Meta integration had issues which we confirmed by using WEB-STAT. Overall a great app for us.
Thank you for this very nice review. It is much appreciated! We are glad that you find Web-Stat helpful :) Remember that we are here if you need any assistance at all.
Jan. 27, 2024
Great App to track Customer visits, Customer conversions and bot activity. The app allows you to see real time analytics and gives detailed reports every month. What would be good is heatmap and customer journey in realtime.
Thank you very much for this nice review (and for the five stars!) We did have a heatmap in the past but found that it was not reliable enough (not all browsers can track mouse movement precisely, so the results could only be partial). We like to be sure that the data we present is correct and the heatmap just did not pass muster. We will try again in the future, as browsers are evolving and becoming more compatible.
Dec. 4, 2023
This is very helpful in tracking customers, the pages they visit and the pages that are missing. I have been using web-stats for 10 years. I recently moved to Shopify and was very happy to see the app in the app store. I installed it, but two versions of it showed up, one measuring the activity on my new website (Shopify) and one with the 12 months of history showing from my previous website. I contact customer support and Oliver responded with a fix for allowing me to use the past connection and continue to accumulate data. I am very happy!
Thank you so much for your very kind comments, and for the five stars! We are glad you like Web-Stat, and as always feel free to write if you need any assistance with anything :)
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