WEB‑STAT
The reviews for the Web-Stat Shopify app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's effectiveness in tracking customer visits, conversions, and real-time traffic. Users appreciate the detailed reports provided by the app and find it valuable for monitoring the effectiveness of ad campaigns. The customer support, particularly from Olivier, is praised for being quick, effective, and outstanding. Users also mention that the app is helpful in identifying issues such as bot activity and missing pages on their Shopify store. On the negative side, some users express frustration with the app's loading issues, especially on the sign-in page of the Shopify store. There are complaints about the customer service being inadequate, with users feeling pressured to upgrade to paid plans and facing difficulties in resolving technical issues. Despite these challenges, the majority of users find Web-Stat to be a useful tool for tracking customer behavior and improving their online store's performance.
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Use WEB-STAT everyday. It tells us so much about our customers journeys through the store. If I have ever had any issues, Olivier has gotten back to me so quickly (considering I am in Australia) and he and the team are always so willing to help.
Thank you very much for your review! We are glad you like Web-Stat and we are always here for you if you need anything else :)
The customer service here is PATHETIC, they can't really figure out anything.....the app doesn't load properly more than 50% of the time on the sign-in page of your Shopify store, you have to go to your admin screen in order to get it to load properly and even then it's still about 50% loading properly and 50% a blank screen....they don't really want to provide anything here of use unless you are paying for one of their plans and they are quick to block your screen to coerce you into buying one of their plans whenever you are seeking to do something that is listed as an option, ( which shouldn't even be showing on your screen by the way if it's not an option on the plan that you're currently on to begin with ) it's a complete loser from a customer service standpoint and the app is average at best even on the paid plans. It most certainly is not recommendable and really honestly not good enough for a Shopify platform store. Upon receipt of Web Stat's reply, I'll clarify that the issues were INDEED RELATED TO THE APP'S MALFUNCTIONS AND NOT THE BILLING ! The unqualified crew here could NOT FIGURE OUT on their own App where all the Robot visits were coming from, much less do ANYTHING TO BLOCK OR PREVENT THEM ! This response here is lip service and outright lies ! I had a angry tone, yes, after so many unresolved issues regarding recurring problems, so instead of solving anything, they started to ignore my service request tickets and TRY TO FORCE ME INTO AN UPGRADE ! I ONLY REINSTALLED ACTUALLY TO PROVIDE THIS REVIEW SO OTHERS CAN BE AWARE. For BETTER SERVICE AND RESULTS, TRY REPLAY PRO OR REALTIME STACK ! ( BOTH IN THE SHOPIFY APP STORE )
You indeed contacted our support many times, always with expletive-laden messages and always about billing. We explained each time that we do not handle billing (Shopify does). Nevertheless we were able to get things straightened out to your liking every single time. Not once did you mention any technical issue with the app itself. If you had, and despite your insulting tone, we would have checked your installation in details for you. I note that our app is still installed on your site.
Web-Stat is one of the most useful apps I use. As a Google advertiser, Web-Stat is very helpful in keeping track of the effectiveness of my ad campaigns. I've been using Web-Stat for a number of years without any problems, and can't say enough about how valuable it is. And when I needed help because I recently switched my web site to Shopify, Olivier quickly and effectively resolved the minor issue that came up. If you ever need help with Web-Stat, you'll find their support outstanding!
Thank you for taking the time to write this very nice review! We are glad you find Web-Stat useful and we are always available if you have comments, ideas, or need help with anything :)
This app is great to monitor the real time traffic. It was my main usage for an early stage Shopify store. GA4 has delay and Shopify analytics does not show all the data easily. Our Meta integration had issues which we confirmed by using WEB-STAT. Overall a great app for us.
Thank you for this very nice review. It is much appreciated! We are glad that you find Web-Stat helpful :) Remember that we are here if you need any assistance at all.
Great App to track Customer visits, Customer conversions and bot activity. The app allows you to see real time analytics and gives detailed reports every month. What would be good is heatmap and customer journey in realtime.
Thank you very much for this nice review (and for the five stars!) We did have a heatmap in the past but found that it was not reliable enough (not all browsers can track mouse movement precisely, so the results could only be partial). We like to be sure that the data we present is correct and the heatmap just did not pass muster. We will try again in the future, as browsers are evolving and becoming more compatible.
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