WeClaim: Warranty Upsells for Shopify

WeClaim: Warranty Upsells

Sell warranties and extended warranties on a Shopify store

Rating

4.5

feedback

9

Reviews

chart

#4,972

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    22%
  • Less than a month
    56%
  • Less than a year
    11%
  • More than a year
    0%

Reviews Summary

The WeClaim app for Shopify has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the straightforward operation of the app and the seamless integration it offers for self-managed warranties on their online stores. Customers have also praised the excellent customer service provided by the app developers, highlighting quick responses to inquiries and helpful assistance in customizing the app to meet specific needs. Additionally, users have found the app to be effective in increasing sales and providing peace of mind to customers. However, there are negative aspects highlighted in some reviews. One user expressed disappointment with the app's misleading advertising regarding additional charges and the slow response times from customer support. The lack of transparency in pricing and the delayed assistance in resolving queries have left some users dissatisfied with their overall experience. Despite these drawbacks, the majority of reviews emphasize the app's functionality and the positive impact it has had on their businesses.

Highlights

Positive aspects: Straightforward operation, seamless integration, excellent customer service
Negative aspects: Misleading advertising, slow customer support response times, lack of transparency in pricing

Rating Breakdown

  • 5
    89% (8 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 1, 2024

This is a very straightforward app and we have had zero issues or complaints with its operation and service. Thanks!

Using app

--

Total reviews

15

Average rating

4.9

5 / 5 Share

Dec. 31, 2023

I cannot think of another self-insured warranty app. Unlike other apps that i've used, which are still great depending on your situation, WeClaim lets me keep the profit.

Using app

4 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 5, 2023

I installed the WeClaim app for Shopify with high hopes, but my experience has been nothing short of disappointing. First and foremost, the app advertises itself as "free to install," but there's a significant catch - additional charges may apply. This misleading advertising sets a negative tone from the start. However, the most frustrating aspect of my experience with WeClaim has been the abysmal customer service. I initially reached out for assistance on 28, June 2023, and since then, I've been on a wild goose chase for support. Their response time has been shockingly slow, with some replies taking an eternity or coming with excuses like being on a "backpacking trip." While it's perfectly acceptable for team members to have personal time off, it's entirely unprofessional to let customer queries go unanswered for such extended periods. My last interaction with them was on 24, September 2023, which revolved around obtaining a "Collaborator code." They directed me to find it in the "Users and Permissions" section, but there have been no updates or assistance provided since. It's disheartening to see such a lack of commitment to helping users navigate their app effectively. In conclusion, WeClaim's poor customer service and misleading advertising have left me deeply dissatisfied with my experience. I cannot recommend this app to anyone who values efficient support and transparency in pricing. It's essential for businesses to uphold their promises and provide responsive customer service, but WeClaim seems to be falling short in both of these crucial areas.

Store

PATOYS

Using app

13 days

Total reviews

18

Average rating

3.1

Developer Reply

Hi! I am very sorry for your frustration. My sincerest apologies for not being communicative on June 5th, I was out of the country, and since I run this app alone, I have no excuse for the poor communication. In our most recent communication (June 28th) I took your collaborator code and requested access to your store. This was necessary to install the upsell. I did not hear back from you and the app was uninstalled, so the collaboration request was declined and I was unable to add the upsell. If you are willing, I would be honored if you would be willing to re-download the app for me to re-earn your business. I understand this is an unusual request since you have already had two poor experiences, but please let me try one last time so your experience can mirror the other reviewers. Thank you!

5 / 5 Share

Sept. 18, 2023

Quite a new app by the looks, without many reviews yet, but don't let this put you off! The app is well made and does exactly what it's advertised to do. A perfect way to integrate self managed warranties for my store, to offer customers extra peace of mind, whilst hopefully also increasing my overall sales. Furthermore, customer service is excellent! Matija responded to all of my questions and concerns quickly, integrated it into my store, made some custom tweaks for me and all with great communication. What more can you ask for!? I highly recommend this app!

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

July 24, 2023

The app works and it is free to download and use. I recommend any business that is looking to increase its sales if they have a warranty program.

Store

WezTeck

Using app

About 2 hours

Total reviews

2

Average rating

5.0

All reviews

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