WeClaim: Warranty Upsells

Oct. 5, 2023

I installed the WeClaim app for Shopify with high hopes, but my experience has been nothing short of disappointing. First and foremost, the app advertises itself as "free to install," but there's a significant catch - additional charges may apply. This misleading advertising sets a negative tone from the start. However, the most frustrating aspect of my experience with WeClaim has been the abysmal customer service. I initially reached out for assistance on 28, June 2023, and since then, I've been on a wild goose chase for support. Their response time has been shockingly slow, with some replies taking an eternity or coming with excuses like being on a "backpacking trip." While it's perfectly acceptable for team members to have personal time off, it's entirely unprofessional to let customer queries go unanswered for such extended periods. My last interaction with them was on 24, September 2023, which revolved around obtaining a "Collaborator code." They directed me to find it in the "Users and Permissions" section, but there have been no updates or assistance provided since. It's disheartening to see such a lack of commitment to helping users navigate their app effectively. In conclusion, WeClaim's poor customer service and misleading advertising have left me deeply dissatisfied with my experience. I cannot recommend this app to anyone who values efficient support and transparency in pricing. It's essential for businesses to uphold their promises and provide responsive customer service, but WeClaim seems to be falling short in both of these crucial areas.