Interakt ‑ WhatsApp Marketing
Grow your Shopify Store with WhatsApp & Instagram Automation
Rating
3.6
feedback
171
chart
#2,951
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
8%
-
Less than a month
31%
-
Less than a year
41%
-
More than a year
9%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy integration with Shopify, helpful customer support, and useful features like automated campaigns and catalog setup. Users appreciate the user-friendly interface and the ability to send WhatsApp notifications to customers. However, negative reviews highlight issues such as poor customer support, billing problems, bugs in the app, and difficulties in canceling subscriptions. Some users mentioned a lack of communication from the support team and challenges in resolving technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 10, 2025
7th March Feedback: very poor customer support. Raising tickets but no response. Customer success manager is of little use. He replies once in a while with no tangible action. He tries to help only the 1st time to push you to upgrade. Then you are left on your own. Adding my comment on 10th April: Status quo. No change. The support team is unqualified and untrained. They don't know how to set up what they have assured/sold. Attention prospective buyers: don't fall for their promos on: "Click to what's app Meta Ads". There is an issue and they don't have a solution.
Feb. 28, 2025
*Pay Attention to all the negative reviews - the experience is NOT good!* The interface is not intuitive and has a steep learning curve compared to other alternatives. However, given their competitive pricing, we went ahead with them. However, the customer service team lacks the basic soft skills required to communicate (and is very rude). As a customer, you feel trapped signing up for a whole year because there is no cancellation policy, so you cannot get your money back no matter how bad the experience is. There is no escalation team you can contact. So save your time and money and find another alternative.
Feb. 12, 2025
System is very weak which led to api disabled of whatsapp , Interakt support is worst
Jan. 25, 2025
Pathetic support. Recent updated from interakt made my mobile phone interakt so buggy that I am not able to send whatsapp messages or images or catelogue. I raised a ticket but no resolution till date. whatsapp business is so important for small brands like me. Not satisfied with the support experience, just a bot appears most of the times redirecting us to some known issue docs.
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