Interakt ‑ WhatsApp Marketing
Grow your Shopify Store with WhatsApp & Instagram Automation
Rating
3.2
feedback
137
chart
#3,103
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
13%
-
Less than a day
9%
-
Less than a month
40%
-
Less than a year
52%
-
More than a year
11%
Reviews Summary
The reviews for the Interakt Shopify App are quite mixed, with a significant number of negative reviews highlighting issues with customer support, billing problems, and bugs in the system. Customers have expressed frustration with unresponsive support teams, lack of resolution to technical issues, and difficulties in canceling subscriptions. Some users also mentioned that the app was hard to set up and had a steep learning curve. On the positive side, users appreciated the app's ability to automate campaigns, send WhatsApp notifications, and simplify communication with customers. They also praised the user-friendly interface and the helpfulness of the support team in setting up the app and resolving issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 12, 2025
why you are charging subscription fees even after uninstalling your app and sent google form as well. as i have received the email from you that you are not going to charge. This is not a fair practice refund my money asap. Worst experience so far refund my money
May 9, 2025
Worst app. worst support team. Team is highly inefficient and dont know the setup process and have failed miserably. Due to their misunderstanding our website is not at stake. Dont opt for this at any condition
April 24, 2025
WORSE ever, i cancelled my subscription on jan 9th, it did not work for 45 days for which they refused to refund. BUT BUT BUT, they did not guide to uninstall the app from shopify and later charged for 4 months, when i confronted them, they refused to refund. I cancelled the subscription on their dashboard with their customer suport on call. DONT FALL FOR THIS SCAM. BETTER TO GET SHIPROCKET ENGAGE, they charge per msg instead of monthly scams like this
April 24, 2025
Dear Interakt Team, We are writing to formally express our concern regarding the recent experience with your service integration on our Shopify store. Despite our interest in using Interakt, we faced multiple technical issues from the beginning, including incomplete setup and delayed response times from your system. This has significantly affected our onboarding experience, and as a result, we decided to cancel the service within a week of installation. The cancellation was purely based on service inefficiencies and not due to any fault on our part. However, we are now receiving communication from your team in a pressuring tone, which is not appreciated, especially given the circumstances. Kindly understand that we did not receive the level of service promised and should not be liable for any charges when the setup was never fully functional. We request you to: Confirm the cancellation of the service without any further charges. Stop any further communication that includes undue pressure or inappropriate tone. Share a written confirmation that no charges will be levied going forward. We hope this matter can be resolved professionally and amicably. Regards, Naveen Chandra Chava Kotson Mattress hello@kotsonmattress.com
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