Interakt ‑ WhatsApp Marketing
Grow your Shopify Store with WhatsApp & Instagram Automation
Rating
3.7
feedback
170
chart
#2,837
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
3%
-
Less than a month
14%
-
Less than a year
59%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a significant number of negative comments regarding poor customer support, billing issues, and bugs in the system. Many users mentioned difficulties in getting timely responses from the customer service team, with some feeling trapped in long-term commitments due to the lack of cancellation policies. On the positive side, users appreciated the app's ease of use, automated campaigns, and integration with Shopify. The support team was praised for being helpful and quick to assist in setting up the app and resolving issues. However, there were also mentions of missing features and limited support options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 7, 2025
very poor customer support. Raising tickets but no response. Customer success manager is of little use. He replies once in a while with no tangible action. He tries to help only the 1st time to push you to upgrade. Then you are left on your own.
March 3, 2025
they have registered my no but when i wanted to delete it ,there is no option to delete it
Feb. 28, 2025
*Pay Attention to all the negative reviews - the experience is NOT good!* The interface is not intuitive and has a steep learning curve compared to other alternatives. However, given their competitive pricing, we went ahead with them. However, the customer service team lacks the basic soft skills required to communicate (and is very rude). As a customer, you feel trapped signing up for a whole year because there is no cancellation policy, so you cannot get your money back no matter how bad the experience is. There is no escalation team you can contact. So save your time and money and find another alternative.
Feb. 12, 2025
System is very weak which led to api disabled of whatsapp , Interakt support is worst
Jan. 25, 2025
Pathetic support. Recent updated from interakt made my mobile phone interakt so buggy that I am not able to send whatsapp messages or images or catelogue. I raised a ticket but no resolution till date. whatsapp business is so important for small brands like me. Not satisfied with the support experience, just a bot appears most of the times redirecting us to some known issue docs.
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