Interakt ‑ WhatsApp Marketing
Grow your Shopify Store with WhatsApp & Instagram Automation
Rating
3.7
feedback
170
chart
#2,839
All reviews
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April 10, 2025
7th March Feedback: very poor customer support. Raising tickets but no response. Customer success manager is of little use. He replies once in a while with no tangible action. He tries to help only the 1st time to push you to upgrade. Then you are left on your own. Adding my comment on 10th April: Status quo. No change. The support team is unqualified and untrained. They don't know how to set up what they have assured/sold. Attention prospective buyers: don't fall for their promos on: "Click to what's app Meta Ads". There is an issue and they don't have a solution.
Feb. 28, 2025
*Pay Attention to all the negative reviews - the experience is NOT good!* The interface is not intuitive and has a steep learning curve compared to other alternatives. However, given their competitive pricing, we went ahead with them. However, the customer service team lacks the basic soft skills required to communicate (and is very rude). As a customer, you feel trapped signing up for a whole year because there is no cancellation policy, so you cannot get your money back no matter how bad the experience is. There is no escalation team you can contact. So save your time and money and find another alternative.
Feb. 12, 2025
System is very weak which led to api disabled of whatsapp , Interakt support is worst
Jan. 25, 2025
Pathetic support. Recent updated from interakt made my mobile phone interakt so buggy that I am not able to send whatsapp messages or images or catelogue. I raised a ticket but no resolution till date. whatsapp business is so important for small brands like me. Not satisfied with the support experience, just a bot appears most of the times redirecting us to some known issue docs.
Oct. 27, 2024
Hi We have used the Whatsapp Interakt Solution they could not achieve the Solution which we aksed so we have moved to some other whatsapp where we getting the reply kind of things. But Interakt not ready to refund which they charged unused month payment. We have not used the product even they charging the apps amount
July 5, 2024
pls be aware about billing. we have migrated our WhatsApp services two months ago to different service provider though they are keep charging until we uninstalled the tool. And when we have dropped an email, they simply closed the ticket.
July 1, 2024
I wish I could give them 0 stars. Very bad support and is not easy to use platform. No options for retargeting abundant carts, or sending order notifications. It's a total waste of money and time experience.
April 28, 2024
The App's website show around INR 2796 for 3 Months. We believe them and setup the App and invest our time to set up. Then after the trial period end, when we try to actually subscribe, there we can see the Starter plan $15. that is double the amount they offered. We can't complain it, all they have is a chat bot which will not lead us to anywhere.
April 4, 2024
Very Very Shitty support and onboarding services , don't use this at all !!
Jan. 26, 2024
Pathetic Customer support.Every thing is automated chat and doesn't answer your queries. there is no option to talk to a real person to solve your query. Just some shitty pre filled answers
Jan. 20, 2024
worst customer support, full of bugs idk how shopify is letting them be on shopify app store even
Dec. 27, 2023
If you want to wasted your time and money please install interakt , i paid and still my whatsapp not connected i try to cordinate with one team member ( Chirag ) who told me if you want help from me please change to higher plan , you have to contact via email with basic plan . okay i did it i email them 4 days back and no support till today . wasted 1 month , apps have so many bugs .
Sept. 25, 2023
The team is unprofessional and not contacting even after number of mails, just you got assurance call but they are not resolving the things. Even between meeting they said that we will contact you shortly, and disappear without any further information. Their platform also stop working and hanging so much.