Interakt ‑ WhatsApp Marketing

March 10, 2023

Abandoned Cart Notification campaign that is supposed to nurture the prospects who leave their cart doesn't work. I have raised ticket with interakt support since 14.02.2023 and Interakt is not able to resolve the problem. Moreover, they have even stopped responding to my communications now. Once the customer creates a cart, the message to checkout on shopify store is also not getting triggered. All in all, It has a lot of bugs/glitches in terms of its functionality which their team also struggles to resolve. Only email support is available and their response time is extremely uncertain. The UI is very very poor!!

Dec. 7, 2022

The app isn't evening opening up. it shows JSON coding type page which says result false message "['Company name is already taken']"

Oct. 26, 2022

In spite of subscribing this app no proper customer service from their end, when asked for call back they are denying it but got calls before subscription.

Oct. 21, 2022

Installed app tried to use abandonment cart sequence and connecting FB catalogue faced lot of technical issues but received zero support when tried to contact support what I received every time was support documentation and zero support on chat when asked got the rude answer that this is the way we work. Unlike other shopify apps where support is always excellent this was exception. Finally uninstalled the app and now looking for other options.

Sept. 21, 2022

Been having a really hard time in getting this app to work as per my requirements. Was promised a 14 day trial period out of which 7-8 days went by in simply getting the catalogs to sync and uninstalling and reinstalling the app multiple times. I was promised credits to subscribe on a certain day but till date have received no update on it. After subscribing I realised Analytics for Abandoned Checkouts are incorrect and filters to the User List do not work effectively. Was told to re-upload User list to correctly map columns - tried doing that multiple times only to find the app hang. Tried re-installing the app and now my subscription stands cancelled. I have spent over 21 days and 15 USD only to have my subscription cancelled without sending even a SINGLE notification. A lot of difference in the enthusiasm and outlook of the team towards customer issues before and after subscribing to the app.

June 3, 2022

The app isn't evening opening up. it shows JSON coding type page which says result false message "['Company name is already taken']"

May 4, 2022

worst app I used in my 15 years of online selling experience... No support.they really destroy your online business.