GetButton: WhatsApp, FB & More
Add WhatsApp, Messenger, Contact Form & 20+ Other Buttons
Rating
4.2
feedback
172
chart
#4,275
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
20%
-
Less than a year
52%
-
More than a year
24%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the functionality of the app once it is set up correctly. They find it easy to use, with a clean interface and great customization options for the chat button widget. Users also praise the app for providing direct communication channels like WhatsApp and Messenger, which enhance customer interactions and potentially lead to increased sales. Additionally, some users highlight the prompt and helpful customer support they received when facing issues with the app. On the negative side, several users experienced problems with the app not working as expected, slow website loading times, and difficulties in getting timely support or resolving technical issues. Some users also mentioned unexpected fees and billing issues, as well as language barriers in customer support interactions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 9, 2024
es funktioniert nicht mehr und keiner hilft, mein Icon ist einfach nur grün pbwohl ich ein Bild aufgeladen hab, es gehen nicht alle funktionen...vorher hat monatelang alles geklappt
You wrote to us during the weekend when our team was not available. There was a temporary issue when we were updating the app. Now it's been fixed and everything works fine. I see that you are using our button and are happy with it. Please, fix your review. Thank you
March 7, 2024
First of all it slows down the website loading significantly - second they keep on increasing the fee and refuse your the service even though you are subscribed to prior Paid service agreement - uninstalling the app soon - And yes ZERO support!
I'm sorry that you feel upset. You have been using GetButton since 2018 and the price was always $2.99 for you even after the price increases for new customers, which happened just once in the last 5 years. I have checked the tickets and we have been answering all your emails =( As for the slowing down, the button works asynchronously and loads after every other content loads on your page. You haven't contacted us regarding this matter. Please reply to my email. Alex.
Aug. 10, 2023
Finally it worked, it took me hours to find-out that if someone don't put WhatsApp/Call contact number as per example format with proper spaces and brackets like this "+92(319) 123-45-67", it won't work! Although, upon pressing Save Button; it will display a message "Congratulations! Your chat button was successfully saved. View live on your store!" Instead it must display an error/warning message with such text input fields!
Thank you for the review. Actually the form supports multiple phone number formats like +92(319) 123-45-67 +92319 1234567 923191234567. They will all work with https://api.whatsapp.com/send/?phone=923191234567&text&type=phone_number&app_absent=0. If you have a specific example that didn't work, please drop us an email at [email protected]
June 14, 2023
Working Great On Our Website, Very Nice App Looks Great And Professional, Recommended To All ! https://my-premium-manual-source.com/
Thank you for your review. Feel free to contact us again any time you need help =)
April 11, 2023
I can't get in any customer support contact with you guys, I have some problem about the icon, I want to move it to the middle on the mobile side, not at the bottom. If you see this comment, please contact me immediately at [email protected] This comment will be deleted until my problem is solved, I have not received a reply now, please help me how should I solve the problem now, He didn't help me to solve the problem, I don't know how to upgrade
Hello, We were in touch with you 5 minutes after your first email, and have offered you a custom workaround to meet your requirements, which seems to have made you happy. Your comments like "Please revise it as soon as possible, otherwise I will give another bad review.". I feel sad when customers are blackmailing us with bad reviews in order to get extra attention. We have always been helpful and this is just not fair. Please remove the review as it is not appropriate. If you need anything else, feel free to contact us again. Thank you.
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