GetButton: WhatsApp, FB & More
Add WhatsApp, Messenger, Contact Form & 20+ Other Buttons
Rating
4.5
feedback
46
chart
#2,766
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
33%
-
Less than a month
33%
-
Less than a year
15%
-
More than a year
11%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the ease of installation and the functionality of the app, especially in terms of customer support and communication. Users have mentioned that the app is user-friendly, works well on their websites, and provides a convenient way for customers to reach out. Additionally, the free version of the app is praised for its value and effectiveness. However, on the negative side, some users have reported issues with customer support, website loading speed, and language support. There are complaints about slow responses from the support team, problems with the app's performance, and difficulties in getting timely assistance for technical issues. Overall, while the app offers useful features, there are areas that need improvement to enhance user experience and satisfaction.
Highlights
Review RSS Feed
All reviews
March 7, 2024
First of all it slows down the website loading significantly - second they keep on increasing the fee and refuse your the service even though you are subscribed to prior Paid service agreement - uninstalling the app soon - And yes ZERO support!
I'm sorry that you feel upset. You have been using GetButton since 2018 and the price was always $2.99 for you even after the price increases for new customers, which happened just once in the last 5 years. I have checked the tickets and we have been answering all your emails =( As for the slowing down, the button works asynchronously and loads after every other content loads on your page. You haven't contacted us regarding this matter. Please reply to my email. Alex.
June 14, 2023
Working Great On Our Website, Very Nice App Looks Great And Professional, Recommended To All ! https://my-premium-manual-source.com/
Thank you for your review. Feel free to contact us again any time you need help =)
April 11, 2023
I can't get in any customer support contact with you guys, I have some problem about the icon, I want to move it to the middle on the mobile side, not at the bottom. If you see this comment, please contact me immediately at [email protected] This comment will be deleted until my problem is solved, I have not received a reply now, please help me how should I solve the problem now, He didn't help me to solve the problem, I don't know how to upgrade
Hello, We were in touch with you 5 minutes after your first email, and have offered you a custom workaround to meet your requirements, which seems to have made you happy. Your comments like "Please revise it as soon as possible, otherwise I will give another bad review.". I feel sad when customers are blackmailing us with bad reviews in order to get extra attention. We have always been helpful and this is just not fair. Please remove the review as it is not appropriate. If you need anything else, feel free to contact us again. Thank you.
Dec. 6, 2021
A few suggestions for you that will allow your business to grow absolutely rapidly and are also an urgent need for us webmasters:. 1. add Chinese language to your official website 2. You can set multiple WhatsApp accounts and replace your icon, for example: Customer Service 1, Customer Service 2 .... 3. The system can automatically detect which customer is busy, if the recommended customer is not busy 4. Add Chinese WeChat 5. Can automatically combine multiple chat accounts for the actual situation 6. In the direct chat conversation, you can set your own language, and then automatically translate the customer language 7. You can set multiple phrases for quick chat 8. You can create automatic chat bots, for example, if a customer asks how long will my "delivery" take, the bot will automatically reply to your designed question after detecting the "delivery" keyword.
Thank you for your suggestions. We will explore them carefully.
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