NiceHCK Audio review for Original Wheelio spin pop‑ups

4 / 5

Aug. 1, 2024

Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.

Using app

3 months

Total reviews

3

Average rating

3.0

Developer Reply

Hi there. We have answered every ticket you opened and this is simply false and not true. There was no bug, you have set it up wrong, you have set up the discount to be used only once, but set no limit on the quantity of items.

Original Wheelio spin pop‑ups for Shopify
Original Wheelio spin pop‑ups
4.7 star
470 reviews

Wheelio - gamification powered email & SMS pop up forms.

Shopify App Store