Original Wheelio spin pop‑ups
Create a totally custom gamified pop-up for Email & SMS...
Rating
4.5
feedback
198
chart
#926
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
14%
-
Less than a month
34%
-
Less than a year
36%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of positive and negative feedback. On the positive side, many users praised the excellent customer service provided by representatives like Marko and Karlo. They highlighted quick responses, helpful assistance, and professional support in setting up and using the app. Users also mentioned that the app was effective in increasing conversions, collecting emails, and running successful marketing campaigns. Additionally, some users appreciated the ease of use and customization options available. On the negative side, there were complaints about poor customer support, particularly instances where users felt ignored or faced challenges in getting refunds. Some users also mentioned issues with app functionality, such as difficulties in customization, stopping subscriptions, and technical limitations. Overall, while the app received high ratings for its performance and support, there were concerns raised about certain aspects of customer service and app functionality.
Highlights
Review RSS Feed
All reviews
March 10, 2026
Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.
Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at [email protected] or our in chat support and id love to help. Im sorry for your experience and would love to make this a pleasant one.
March 6, 2026
Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!
Jan. 26, 2026
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
Jan. 7, 2026
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there, We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency. The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation. Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges. We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time. We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Dec. 18, 2025
Marko is very professional and enthusiastic; he made my work easy and straightforward. Thank you for your support!
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