Original Wheelio spin pop‑ups
The reviews are overwhelmingly positive about the app’s core value: it helps merchants collect emails, improve conversions, and generate extra revenue quickly. Many users say it is easy to set up, integrates well with Shopify and tools like Klaviyo, and delivers strong ROI, with some reporting noticeable sales lifts, higher conversion rates, and rapid lead capture soon after installation. The support team is also praised frequently, especially for fast, friendly, and hands-on help from specific representatives such as Marko, Karlo, and Sam, who are often credited with solving setup, integration, and campaign issues quickly. The main negative feedback centers on customer support inconsistency and communication problems. A few reviewers describe support as unresponsive, rude, or unhelpful, with complaints about long delays, being left without replies, and difficulty getting refunds or stopping subscriptions. Some users also mention product limitations, such as insufficient customization options, confusing setup, unclear instructions, and possible loopholes or bugs in campaign limits. A smaller number note pricing concerns, saying the app can feel expensive for smaller businesses or non-seasonal periods. Overall, the app is seen as effective and valuable, but with room to improve support consistency, documentation, and flexibility.
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Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.
Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at [email protected] or our in chat support and id love to help. Im sorry for your experience and would love to make this a pleasant one.
Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there, We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency. The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation. Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges. We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time. We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
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