Optimize review for Original Wheelio spin pop‑ups
July 30, 2019
Update: Wheelio, what you just said makes absolutely jack sense. You cannot just 'upload to an email service' without names and other information which WAS CAPTURED and NOT include in the CSV. After a year and a half of using Wheelio, I wanted to take all the emails collected, but turns out what they give you doesn't even work, you cannot import the contacts into Shopify. Trash app, really angry at this, over 2.5k emails gone in the wind.
Hi, Thank you for the review. Our app captures emails and the emails are saved either in our database, pushed to an actual email service (which Shopify is not) or can be exported as a .csv file (all the emails are saved inside) and can we imported to any service on the planet that uses imports. True, you can import it to any service without editing the file, which is logical, since every service uses its own formatting. But the changes are usually naming the columns in the file and take around 1 minute to do. Im sorry you feel this way, but your emails are safe and sound. Since you are an agency, Im sure you have someone that is familiar with .csv or .xml files and you can send them or save them wherever you want. Hope this helps you out. UPDATED to help the customer understand: You were never on the PRO version of Wheelio, which collects the names and other fields, so you were not collecting that data. We have in app support chat and if you have/had any more questions, we would have help you out. Also, email services let you import raw email data, since all basic opt ins collect only email addresses and not names. You never contacted out support, our team would have helped you in any way you needed. Sorry you feel this way... Have a great day, Karlo
Wheelio - gamification powered email & SMS pop up forms.