Wonderment Post‑Purchase
Wonderment Post-Purchase for Shopify
Rating
5.0
feedback
75
chart
#2,359
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
15%
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Less than a year
72%
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More than a year
12%
Reviews Summary
Wonderment is highly praised by ecommerce merchants for its proactive order updates, seamless integration with Klaviyo, and exceptional customer support. Merchants appreciate the comprehensive tracking features, branded order tracking experiences, and the reduction in customer support tickets related to order inquiries. The app's ability to provide real-time updates, customizable tracking pages, and automated notifications has significantly improved customer experience and increased revenue for many online stores. However, some users mentioned that the reporting could be more intuitive and require less manual work, impacting the overall user experience. Overall, Wonderment is considered a must-have solution for Shopify stores looking to enhance their post-purchase customer journey and streamline order tracking processes.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 12, 2023
Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!
Dec. 6, 2023
We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!
Dec. 5, 2023
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
Nov. 7, 2023
We just migrated over from Malomo and have been blown away by the hands-on help we've received from the Wonderment team (Sivan!). Very on the ball to make sure the email flows and actual on-site experience are firing correctly and on-brand. Highly recommend this team!
Oct. 18, 2023
We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.
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