Wonderment Post‑Purchase
Wonderment Post-Purchase for Shopify
Rating
5.0
feedback
76
chart
#4,766
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
16%
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Less than a year
72%
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More than a year
11%
Reviews Summary
Wonderment is highly praised by ecommerce merchants for its ability to provide transparency to customers, reduce customer inquiries about order status, and improve post-purchase experiences. The app's features, such as comprehensive tracking pages, proactive triggers, and seamless Klaviyo integration, have been highlighted as major strengths. Customers appreciate the personalized support from the Wonderment team, particularly mentioning team members like Sivan and Julie for their exceptional assistance. The app's dashboard, reporting capabilities, and customizable order tracking pages have been instrumental in enhancing customer engagement and brand experiences. However, some users have mentioned that the reporting could be more intuitive and require less manual work.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2025
A really great way to provide transparency to customers while also reducing the amount of emails people send asking 'where's my order??
Dec. 12, 2023
Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!
Dec. 6, 2023
We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!
Dec. 5, 2023
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
Nov. 7, 2023
We just migrated over from Malomo and have been blown away by the hands-on help we've received from the Wonderment team (Sivan!). Very on the ball to make sure the email flows and actual on-site experience are firing correctly and on-brand. Highly recommend this team!
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