Rating

4.5

feedback

74

Reviews

chart

#841

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    18%
  • Less than a year
    74%
  • More than a year
    7%

Reviews Summary

Wonderment is a Shopify app that has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ability to improve customer experience through transactional and post-purchase messaging, revenue generation, brand enhancement, and seamless integration with Klaviyo. The team behind Wonderment is highly commended for their exceptional support, responsiveness, and expertise in ensuring a smooth onboarding process. Customers appreciate the proactive approach of the app in providing tracking details and updates, reducing customer service inquiries, and offering customizable tracking pages. However, there are some mentions of issues with communication and reporting functionalities, which could be areas for improvement.

Highlights

Positive customer experience and brand enhancement
Seamless integration with Klaviyo
Proactive tracking updates and reduced customer inquiries
Exceptional team support and expertise
Issues with communication and reporting functionalities

Rating Breakdown

  • 5
    97% (72 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 100% (74)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 19, 2025

tragic communication and after 6 months of back and forth they finally realized the solution will not work for our store as intended. stay away

Using app

--

Total reviews

5

Average rating

2.6

5 / 5 Share

Dec. 12, 2023

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 6, 2023

We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!

Store

Rejuvia

Using app

About 2 months

Total reviews

18

Average rating

4.4

5 / 5 Share

Dec. 5, 2023

Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 7, 2023

We just migrated over from Malomo and have been blown away by the hands-on help we've received from the Wonderment team (Sivan!). Very on the ball to make sure the email flows and actual on-site experience are firing correctly and on-brand. Highly recommend this team!

Store

&Collar

Using app

21 days

Total reviews

14

Average rating

4.9

All reviews

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