Wonderment Post‑Purchase
Prevent support issues and drive sales via shipping updates
Rating
4.5
feedback
74
chart
#897
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
-
Less than a month
18%
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Less than a year
76%
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More than a year
7%
Reviews Summary
Wonderment is a Shopify app that has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ability to provide transparency to customers, reduce the number of customer inquiries about order status, and improve the overall customer experience. The app's features, such as proactive triggers, branded tracking pages, and seamless integrations with Klaviyo, have been highlighted as major strengths. Users also appreciate the exceptional support provided by the Wonderment team, with specific mentions of team members like Sivan and Julie for their helpfulness and expertise. Overall, merchants have found Wonderment to be a valuable tool for enhancing customer communication, driving revenue, and streamlining order tracking processes.
Highlights
Review RSS Feed
All reviews
Nov. 19, 2025
tragic communication and after 6 months of back and forth they finally realized the solution will not work for our store as intended. stay away
April 7, 2025
A really great way to provide transparency to customers while also reducing the amount of emails people send asking 'where's my order??
Dec. 12, 2023
Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!
Dec. 6, 2023
We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!
Dec. 5, 2023
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
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