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It took their support team 12 days and several exchanges including a call with a sales rep to give my question a final answer. Their free plan is extremely limited, it imports random shipments and doesn't let you test anything properly. Yet they expect you to pay 99$ to use an app you weren't able to test. We're going to use Aftership, who have fast support and a lot of features.
We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and are taking active steps to make sure this doesn't happen again. If you ever decide to give Loop another shot, we’d love the opportunity to work with you again and make things right.
tragic communication and after 6 months of back and forth they finally realized the solution will not work for our store as intended. stay away
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