Track by Loop
Wonderment app has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the app's ability to improve customer experience by providing timely tracking details and updates, reducing customer service inquiries, and offering customizable tracking pages. The integration with Klaviyo is seamless, and the onboarding process is smooth. Users also praise the proactive support from the Wonderment team, highlighting their responsiveness and expertise. However, some users have faced challenges with the app, such as limited features on the free plan, communication issues with the support team, and difficulties in testing the app before purchasing the paid version. Overall, Wonderment seems to be a valuable tool for enhancing order tracking and customer communication, but improvements in support and feature accessibility could further enhance user experience.
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It took their support team 12 days and several exchanges including a call with a sales rep to give my question a final answer. Their free plan is extremely limited, it imports random shipments and doesn't let you test anything properly. Yet they expect you to pay 99$ to use an app you weren't able to test. We're going to use Aftership, who have fast support and a lot of features.
We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and are taking active steps to make sure this doesn't happen again. If you ever decide to give Loop another shot, we’d love the opportunity to work with you again and make things right.
tragic communication and after 6 months of back and forth they finally realized the solution will not work for our store as intended. stay away
Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers. Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!
We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light). Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!
Great app with comprehensive tracking page and flows to create a great customer experience. Team is amazing as well!
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