Wholesale Pricing Now: B2B
Wholesale B2B pricing and order forms, all in your main...
Rating
4.2
feedback
205
chart
#690
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
20%
-
Less than a month
29%
-
Less than a year
23%
-
More than a year
22%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users appreciate the app's functionality for wholesale pricing and net terms. The customer service is highlighted as excellent, with specific mentions of helpful and quick support from team members like Ron, RJ, Girlie, and Amandeep. Users also find the app easy to use and set up, especially for businesses looking to streamline their pricing processes. However, on the negative side, there are consistent complaints about the app's support team being unresponsive and the app causing glitches that make wholesale orders harder. Some users also mention issues with the app not working properly, especially in terms of individual pricing, translations, and compatibility with themes. Overall, while the app offers useful features and good customer service, there are concerns about technical issues and support responsiveness.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
Support team never answer
We’re really sorry to see your experience hasn’t been great so far. Our support team aims to reply quickly to every merchant, and after checking our system, we weren’t able to find any tickets or messages from your store — which means we may never have received your request. To make sure we can help you properly, I’ve just reached out to you directly via email so we can understand what went wrong and get everything resolved for you as quickly as possible. Your feedback matters a lot to us, and we’d truly appreciate the chance to turn this around. Looking forward to hearing from you!
Nov. 25, 2025
Trying to reach someone for the 100th time when there are glitches in their app. We pay for a service that is actually making our wholesale orders harder. Someone please contact us ASAP.
Hi there, We’re truly sorry to see your experience reflected in a 1-star review, especially since we’ve been actively replying to every message you sent us. We’ve checked the history on our side, and it looks like our responses may not have reached you, as we never received a follow-up from you. We’ve just sent you a fresh email again so we can reconnect and help you resolve the glitches you’re facing. If you don’t see it in your inbox, please check your spam/junk folder; sometimes Shopify email routing causes messages to land there. We’re committed to getting this fixed for you as quickly as possible. Also, you can contact us directly from the app, using the live chat box in the lower right corner of the screen. Thanks for giving us the chance to make this right. We’re here whenever you’re ready.
Nov. 3, 2025
Store
RTfact Flowers
Using app
About 5 years
Thank you so much for your 5-star rating! 🌟 We’re really glad you’re enjoying the app — your support means a lot to our team!
Oct. 24, 2025
The worst support, functionality, deliverables of any app ever purchsed on Shopify and there is no close second place. Truly horrific. Avoid this app like the plague.
We’re very sorry to hear this was your experience — that’s absolutely not the level of service we strive to provide. Our support team did try to reach out to assist and resolve the issue, but we haven’t received a response so far. We’d really appreciate another chance to help make things right. If you’re open to it, please get back in touch so we can personally review what went wrong and work toward a proper resolution.
Oct. 23, 2025
They are keen to help, but the app does not work on almost every point of view. currencies are a huge problem, as well as incompatibility with T&C checkbox at checkout etc. at least it's nothing for European international stores... what really fked me up extremely is that my live theme was edited and ruined. They were coding on my live theme even though i made them a backup !!!!! they made me lose SO much time
We’re truly sorry to hear about your experience and the frustration this caused. Our team reached out several times to assist and investigate, but unfortunately, we didn’t receive a response. We completely understand how serious it is when theme changes affect your live store — this is never our intention. If you’re open to it, we’d still like the opportunity to review your setup safely and make things right. Your feedback is valuable, and we’re always working to improve the app’s compatibility for all regions, including European stores.
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