Wholesale Pricing Now: B2B

Hi there, We’re truly sorry to see your experience reflected in a 1-star review, especially since we’ve been actively replying to every message you sent us. We’ve checked the history on our side, and it looks like our responses may not have reached you, as we never received a follow-up from you. We’ve just sent you a fresh email again so we can reconnect and help you resolve the glitches you’re facing. If you don’t see it in your inbox, please check your spam/junk folder; sometimes Shopify email routing causes messages to land there. We’re committed to getting this fixed for you as quickly as possible. Also, you can contact us directly from the app, using the live chat box in the lower right corner of the screen. Thanks for giving us the chance to make this right. We’re here whenever you’re ready.

We’re very sorry to hear this was your experience — that’s absolutely not the level of service we strive to provide. Our support team did try to reach out to assist and resolve the issue, but we haven’t received a response so far. We’d really appreciate another chance to help make things right. If you’re open to it, please get back in touch so we can personally review what went wrong and work toward a proper resolution.

We’re truly sorry to hear about your experience and the frustration this caused. Our team reached out several times to assist and investigate, but unfortunately, we didn’t receive a response. We completely understand how serious it is when theme changes affect your live store — this is never our intention. If you’re open to it, we’d still like the opportunity to review your setup safely and make things right. Your feedback is valuable, and we’re always working to improve the app’s compatibility for all regions, including European stores.

Hi NZ Diver team, My name is Sharky, Team Supervisor here at Wholesale Pricing Now. I apologize for the issues you've encountered while using our app. I've processed a full refund for the charge, you should see that back in your bank account shortly. I also sent a separate email to [email protected] in an attempt to possibly turn this experience around. I hope you give us another chance to make things right. I look forward to hearing from you soon. Respectfully yours, Sharky Team Supervisor - Wholesale Pricing Now

Hello Urban Baby Bonnets, Thank you for the positive review. We love to hear that you had great customer service and that you will reach out and get the support you need, when you need it! We hope that we can get the pricing feature that you are requesting in the near future. It is great that Wholesale Pricing Now is working for your business. Stephanie and the Customer Support Team

Hi Bryght, We’re sorry that you’ve had this experience with our application. We would be happy to provide more details, but you never reached out to us before posting this review. The issue that you are describing is related to how our application overrides the Shopify checkout process, and it occurs intermittently. Our development team anticipates having a full fix for this issue shortly, and we’d be happy to offer you credit for the time that it was nonfunctional. Stephanie and the Customer Support Team

Hello to our friends at CryoHeat Metal Treatment Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Wholesale Pricing Now. I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We have sent you an email asking for details. Kindly check your email and let us know the details so that we can look into it right away. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience. With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process. Regards, Pushpesh & the Wholesale & Custom Pricing Support Team

We are so sorry about this. It seems that this is something we can fix but due to multiple people handling a specific concern, misunderstandings may occur. If you are still open to try our app, I will personally address this. I'll be your guide all the way through, just let me know. Also, note that we do have chat support. Sincerely, Chud and the Wholesale Pricing Now support team

Hi friends at LaFlamencadeBorgoña, We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your Wholesale Now journey. When each client asks for help with Wholesale Now, they’re contacted immediately to be assisted by an expert in our success team. When contacted, you did not respond. It might be that you got our email in your spam/junk folder. The team even sent you a calendly link so we can have a call at your convenience: https://calendly.com/wod-support/call-with-nicoz When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you! Sincerely, -- Chud and The Wholesale Now Support Team

Hi there, We apologize for this. The 60-day free credit will only be added to your store, provided you've contacted us right after you reinstalled. Please contact us at [email protected] and we'll address this concern ASAP. Robert Ops Manager

Hi there! It looks like your ticket was mis-categorized under our other app. Our support staff did actually try to address your issue, but you unfortunately refused to provide a customer account that we could test with. Hope things work out better with your next wholesale app.