Gaia Fine Foods review for Wholster: Wholesale B2B
Dec. 3, 2021
This app is not user-friendly at all. I spent countless hours asking for assistance and I have an excellent background in software applications. Trying to get an easy answer from tech support is very difficult. They will answer with links that make you read the whole article to figure out your answer instead of a short explanation/solution. Also, even though my initial inquiry was 3 weeks ago, they will respond to tell me that they are too busy even though my initial inquiry was 3 weeks ago. They will take the time to respond repeatedly without a solution and then in another email tell me how busy they are and that my issue is not urgent - and still no solution. Such poor customer service!!! I would give a zero stars, if available. There are much better apps with 100% better customer service support!
Hi Susan, Thank you for your feedback. We take support of ours apps very seriously, and try and give each merchant a wonderful onboarding and ongoing support experience. If we fell short here, we are sincerely sorry. Wholster offers many unique services that are unavailable in any other wholesale app on Shopify, but we have taken note of your feedback here regarding the user experience. We are constantly working on not only improving the core tools, but updating the UI / UX. Should you ever wish to try the app out again, we would be more than happy to go over everything and help get you set up for success! Best, Tim
