Rating
4.9
feedback
7
chart
#4,080
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
57%
-
Less than a year
14%
-
More than a year
0%
Reviews Summary
The reviews for the Win-Win Returns Shopify App are overwhelmingly positive, with users praising its ability to reduce return rates and offer incentives to customers to keep their orders. Merchants have reported significant savings on return-related costs and a decrease in the number of returns processed. The app has been described as easy to set up and valuable for businesses looking to minimize return losses and improve customer satisfaction. Some users have highlighted the app's impact on their bottom line and its effectiveness in reducing unnecessary shipping expenses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 3, 2025
Our CS team was already doing a similar offer to our customers. Whenever a customer requests a return ,our team sends an email offering them an incentive to keep their items. The truth is whenever we get return items, 90% of the time we have to discard them because people return items in poor condition and usually without the packaging. Adding Win-Win to our stack has created a new option that customers are happy with and that reduces the returns headache for us. Highly recommend giving them a try. Was easy to set up too
March 2, 2025
Wow - what a cool app idea. We don't get many returns but when we do, they can be quite costly for us. We only get about 2-3 returns per month usually, but since installing Win-Win Returns, we have gotten literally 0. Customers love the cash back offer and have taken the offer every single time. The app pays for itself if we can just mitigate one return per month (and we are mitigating about 2-3 which is great)
Feb. 28, 2025
Valuable app for our business. We get a relatively high return rate and a very low percentage of those returns are re-sellable. This app has helped us reduce our return losses significantly (while we also work on improving our product and communicating expectations more clearly for the longrun). Only complaint is I wish they allowed more customization for the verbiage and colours on the cashback offer
Feb. 27, 2025
I've only been using Win Win Return for a few days but we've already avoided 3 customer returns by offering them a 25% cashback deal. It also helps ease up our customer service load. Small sample size so far, but I predict this app will be very valuable for our business moving forward.
Feb. 26, 2025
Really unique concept of offering an incentive for customers to keep their orders. We ship heavy items and return shipping/reshipping becomes very costly. Win-Win returns has significantly reduced our return rates and had a major impact on our bottom line. Would highly recommend if you are in a competitive niche or if your products are expensive to ship.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more