Winback: SMS Marketing
Drive More Revenue with SMS Marketing - Get High ROI...
Rating
3.6
feedback
45
chart
#17,634
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
16%
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Less than a year
64%
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More than a year
20%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users have reported significant increases in sales and revenue, with some even mentioning ROI of over 20x. The customer support, particularly from a person named Joe, has been highlighted as excellent and responsive. Users appreciate the ease of use of the app and the effectiveness of SMS marketing in recovering abandoned carts and engaging customers. However, on the negative side, there are several complaints about the app no longer working, lack of response from the support team, and issues with billing and subscription cancellations. Some users have also mentioned concerns about unauthorized changes to their websites by the app.
Highlights
Review RSS Feed
All reviews
Nov. 15, 2025
I have been messaging as I have credits that I paid for that I cannot use. and no one is getting back to me!
June 7, 2024
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
April 21, 2023
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
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