Winback: SMS Marketing
Drive More Revenue with SMS Marketing - Get High ROI...
Rating
3.6
feedback
46
chart
#17,666
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
15%
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Less than a year
65%
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More than a year
20%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users have praised the app for its ability to increase sales and generate revenue. The customer support, particularly from a person named Joe, has been highlighted as exceptional by several reviewers. Users have mentioned that the app is easy to use and effective in recovering abandoned carts. However, on the negative side, there are complaints about unresponsiveness from the support team, issues with the app not working as expected, and difficulties in canceling subscriptions. Some users have also mentioned concerns about the app continuing to charge them despite not functioning properly. Overall, the app seems to have a significant impact on sales and revenue for many users, but there are challenges with customer support and technical issues that need to be addressed.
Highlights
Review RSS Feed
All reviews
Nov. 15, 2025
I have been messaging as I have credits that I paid for that I cannot use. and no one is getting back to me!
June 7, 2024
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
April 21, 2023
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
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