Winback: SMS Marketing

Reviews Summary

The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users have praised the app for its ability to increase sales and generate revenue. The customer support, particularly from a person named Joe, has been highlighted as exceptional by several reviewers. Users appreciate the ease of use of the app and the effectiveness of SMS marketing in recovering abandoned carts and engaging customers. Additionally, some users have mentioned that the app pays for itself and has a high return on investment. However, there are also several negative reviews that point out issues with the app. Common complaints include unresponsiveness from the support team, technical issues such as messages not being delivered, and problems with the app's functionality. Some users have expressed frustration with the lack of customization options and the app's performance deteriorating over time. Overall, while the app has shown success for many users, there are concerns about reliability, customer service, and technical glitches.