Winback: SMS Marketing
Winback: SMS Marketing
Rating
3.4
feedback
91
chart
#10,038
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
53%
-
More than a year
37%
Reviews Summary
The reviews for this Shopify app are quite mixed. While some users have had a great experience with the platform, finding it easy to use and generating extra revenue for their stores, others have faced significant issues. Common complaints include the app not working, poor customer support, and billing problems. On the positive side, users appreciate the SMS marketing features, the ability to recover abandoned carts, and the helpfulness of the support team in some cases. However, the negative reviews highlight issues such as the app not delivering messages, unresponsive customer support, and high subscription charges. Overall, the app seems to have both strengths and weaknesses, with some users highly satisfied and others extremely disappointed.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 7, 2024
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
Nov. 21, 2023
The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.
April 21, 2023
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
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