Winback: SMS Marketing
Winback: SMS Marketing
Rating
3.5
feedback
48
chart
#16,119
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
15%
-
Less than a year
65%
-
More than a year
19%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users have praised the app for its effectiveness in increasing sales and recovering abandoned carts. The customer service, particularly from a representative named Joe, has been highlighted as exceptional by several reviewers. Users have also appreciated the ease of use and the quick setup of the app. On the negative side, there are multiple complaints about the app not working properly, lack of response from the support team, and issues with billing and subscription cancellations. Some users have mentioned difficulties in customization and unwanted changes being made to their websites without permission.
Highlights
Review RSS Feed
All reviews
Nov. 15, 2025
I have been messaging as I have credits that I paid for that I cannot use. and no one is getting back to me!
June 7, 2024
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
April 21, 2023
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
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