Winback: SMS Marketing

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users have praised the app for its effectiveness in recovering abandoned sales, generating extra revenue, and providing excellent customer support. Users have highlighted the ease of use, the ability to set up campaigns easily, and the positive impact on sales. The app has been described as a game-changer, with some users mentioning significant increases in sales and return on investment. Additionally, the customer support, particularly from a person named Joe, has been commended for being helpful and responsive. On the negative side, some users have reported issues with the app not working properly, a decline in delivery rates, unresponsive customer support, and difficulties in canceling subscriptions. There have been complaints about the app sending messages to the wrong customers, lack of configuration options, and changes in the app's functionality over time. Some users have expressed frustration with the lack of response from the support team and the app's performance not meeting expectations. Overall, while the app has shown positive results for many users, there are concerns about reliability, customer service, and subscription management.