Winback: SMS Marketing
Winback: SMS Marketing
Rating
3.4
feedback
91
chart
#4,779
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
53%
-
More than a year
37%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include the ease of use, effectiveness in recovering abandoned carts, and helpful customer service, particularly from a person named Joe. Users have reported increased revenue and sales from using the app. On the other hand, negative reviews highlight issues such as the app no longer working, unresponsive customer support, and problems with configuration. Some users have also mentioned discrepancies in metrics and high pricing compared to other apps. Overall, the app seems to have had a positive impact on revenue generation for many users, but there are concerns about reliability and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 7, 2024
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
Nov. 21, 2023
The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.
April 21, 2023
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
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