Winback: SMS Marketing
Winback: SMS Marketing
Rating
3.7
feedback
91
chart
#12,465
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
53%
-
More than a year
37%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users have praised the app for its effectiveness in generating extra revenue, especially through SMS marketing. Customers appreciate the ease of use, quick customer service responses, and the ability to recover abandoned carts and win back customers. Joe, a customer service representative, has received multiple mentions for being helpful and providing valuable guidance. However, on the negative side, there are several complaints about the app not working properly, lack of response from customer support, and issues with billing and subscription cancellations. Some users have also mentioned discrepancies in metrics and high pricing compared to other similar apps.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 7, 2024
The app no longer works, yet they will still continue to charge your subscription on a monthly basis. SMS messages aren't being sent and their analytics tool isn't reporting. We've messaged their support several times and they are unresponsive. They wont cancel your subscription either, you will need to reach out to Shopify support to assure they remove the subscription.
Nov. 21, 2023
The app is not working anymore (not loading). Customer support is not responding. They replied that they were investigating the issue 4 days ago. I wrote them back and did not get any response since then.
April 21, 2023
Great experience with the platform and use. Happy there’s alternatives out there for sms. So far the support has been amazing
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