Ebony's Beauty Hair and Skin Care LLC review for Winback: SMS Marketing

Thanks for your review! I took a look at your messages and have a couple suggestions/comments: 1) First, great job replying to your responses. Most merchants just ignore the SMS responses. But I see you're going the extra mile by replying and giving advice to your customers on how to use the products. If you're not already, you can just email-reply to the email notification about the response, and that will get sent off as a text to the customer 2) You're already getting a great ROI, but if you wanted to save some money, you don't need to have product images in all 3 of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone. Each product image counts as 2 message credits, so you can save yourself 4 credits if you disable the product image on the 2nd and 3rd abandoned cart message. 3) I took the liberty of cutting down your 1st abandoned cart message, so that it fits within 160 characters. This will save you a message credit :) Hi {FIRST_NAME}, it's Ebony's Beauty Hair&Skin. Still want {PRODUCT}? Get it here {CHECKOUT_LINK} Reply STOP to unsubscribe 4) Finally you're including a discount code in your abandoned cart messages, which is great. It gets automatically populated at checkout for your shoppers that click on the link. However you're not mentioning it in your message. Your shoppers are more likely to click the link if they know a coupon is waiting for them at that link :)