Winback: SMS Marketing

The reviews for this Shopify app are quite mixed, with a combination of positive and negative feedback. On the positive side, many users have praised the app for its effectiveness in increasing sales and reclaiming revenue from abandoned carts. The customer support, particularly from a representative named Joe, has been highlighted as responsive and helpful. Users have also appreciated the ease of use and the quick setup process of the app. Additionally, some merchants have mentioned that the app pays for itself and has provided a significant return on investment. However, there are several negative aspects mentioned in the reviews. Many users have complained about the app no longer working, issues with delivery rates, unresponsiveness from the support team, and difficulties in canceling subscriptions. Some users have also expressed frustration with the lack of customization options and unwanted changes made to their websites without permission. Overall, while the app has shown positive results for some users, others have faced challenges with functionality and customer service.