The Dog Mom Club review for Winback: SMS Marketing
March 19, 2021
3 REASONS NOT TO USE THIS APP: 1. The metrics that are used are totally false. I brought this up to Joe that it makes it seem like the app has brought in a lot more money it actually did and he told me to go use another app instead. The app literally said that I had made a certain amount JUST from the app that month when I hadn't even made that much at all! Insane! 2. Please beware his prices are WAY MORE EXPENSIVE THAN OTHER APPS! I switched to Postscript and I am much happier now and pay a lot less for much better service. Thank you for giving me the suggestion to switch apps, Joe. Great suggestion! 3. He is the only customer service agent so his responses are very slow in comparison to other apps. *All of this was documented via the chat and e-mails.*
Hello, The Dog Mom Club, It's always sad when someone has a bad experience with us. Let's start to make things right by addressing all issues you brought up: We use both click-through and read-through attribution, just like all other email apps (like Klaviyo) and SMS tools (like Postscript). All orders we take credit for are tagged in Shopify and can be verified with UTM parameters. Shopify would not allow us to do marketing event attribution through order tags if we were not doing it correctly. Our prices (0.96c/SMS) are cheaper than Postscript and SMSBump. Anyone can look this up and do a simple cost comparison. We're a small team, so it may take us a few hours to respond to a ticket. However, once we get to a ticket, we put our best efforts into fixing it as fast as we can. Please reach out to me at [email protected] so we can discuss how to make it up to you. We want to ensure your satisfaction and provide the best possible support for your business. Thank you for your feedback.
