Booty Scrunch Mami review for Winback: SMS Marketing

July 13, 2024

(READ 2024 UPDATE BELOW) Amazing App! Definitely going to be investing more in this app than emails. I am a small biz and since September I've made over $7,000 (close to $8,000!) in reclaimed sales from this app alone! Easy to send campaigns and respond directly to your customers concerns. Sent a recent campaign to customers who never purchased before and the return has been AMAZING! Joe is quick to respond to any questions and even hop on a fast zoom call full of advice! If you're looking for an app to text - LOOK NO FURTHER. Seriously the best investment that has paid for itself a thousand times over by now. Thanks Winback & Joe! 2024 UPDATE: HORRIBLE! DO NOT use this service do not expect any assistance with help. For the holiday season my SMS sent to only HALF of my subscribers costing me thousands in sales. They kept telling me they were looking into it and it was fixed and each time was the same issue. This went on for 4 months, I requested reimbursement for 3 months, should have been 4 since I didn't use an entire month, and they keep saying they are escalting the issues and that they have fixed them but it still only would send to half my subscribers. The interesting part was they were saying it was a carrier update- I have my personal number on the subscriber list, out of 4 campaigns my number had a SMS delivered one time- the second one, so if it was a carrier update it should never be delivered to my number. This leads me to believe it was an internal issue. They do not reply anymore and they do not assist. DO NOT USE THIS SERVICE!!!!