Lofaris review for Winback: SMS Marketing
Nov. 11, 2021
if I can give zero star i will. The app is helpful, but the customer service is really really bad, the one Named "Joe" never helped anyting, yes, you sent an email to him, the first time he replied, and then if you asked for some help, they never reply. you have to contacted them time and time, he should be fired right now!! this waster so much time. report you, if i find a better SMS app, i won't use this right away
Hi Lofaris, We apologize for the inconvenience you've experienced with our customer service. We understand the importance of timely and effective communication. As the Marketing Manager at Winback, I want to assure you that your feedback has been taken seriously. We improved our support team's responsiveness by adding more agents to our team. Please feel free to contact me directly at [email protected] so we can discuss how to make it up to you. We hope to have the opportunity to serve you better in the future. Best regards, Gabriel
