Emu Joy review for Winback: SMS Marketing
March 26, 2022
This used to be an excellent app and I used it for several years successfully, but around March 2022 it completely changed, the dashboard changed, I stopped receiving notifications when customers replied to messages, so they ended up being unreplied to. Chat support replies also weren't sent to my email so I didn't know when support had replied. Something has become seriously broken with this app and I can no longer recommend it. Too bad as it was very effective before it was changed.
Hi Emu Joy, We apologize for any inconvenience caused by the changes to our app. We understand the importance of keeping our users informed and providing prompt support, and we worked to address these issues. Please reach out to me at [email protected] so we can discuss how to make it up to you. We value your feedback and want to ensure that our app meets your needs and expectations. Best regards, Gabriel
