ROCKET Sales Pop Up & FOMO
ROCKET Sales Pop Up, Urgency & FOMO Shopify App
Rating
4.8
feedback
582
chart
#1,585
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
30%
-
Less than a year
48%
-
More than a year
18%
Reviews Summary
The reviews for the Sales Rocket Shopify App are overwhelmingly positive, with users praising its wide range of features, excellent customer service, and ability to boost sales. Many users appreciate the all-in-one nature of the app, which eliminates the need for multiple separate apps. The customer support team, particularly Ajani and Mohit, is highlighted for being responsive, helpful, and efficient in resolving issues. Users also mention the app's user-friendly interface and its impact on improving conversion rates and customer satisfaction. However, there are a few negative reviews mentioning issues with data loss, pricing changes, and compatibility with certain themes.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 14, 2024
I have been using this app for 3+ years, I have accumulated a lot of emoji reaction left by my customer on all my product. At least more than 4000+ reaction with the most one being 1000+ on a single product. Out of nowhere, all of my product being reset to 0 without them notify me. Contacted the developer for explanation, I get no reply. Pretty sure they are too incompetent to recover it already and I will 100% refuse to manually pump up the number as it is not a genuine things to do to lie our customer. EDIT: They have offered a small compensation for it as they are not able to recover all my 3 years worth of data that is lost in exchange of changing my bad feedback to neutral.
Hi ZZ Reroll, Thank you for bringing this to our attention. I’m truly sorry to hear about the unexpected reset of your product reactions. I can understand how frustrating and disheartening this situation must be, especially after using the app for over three years and accumulating so many valuable reactions. We take these concerns very seriously and are currently investigating the issue to understand what went wrong. I assure you that our team is committed to resolving this matter and restoring the integrity of your data. Our support team has reached out to you requesting more information to help us resolve the problem, but we haven’t yet received the details needed to proceed. Please provide the additional details at your earliest convenience so we can expedite the investigation and work towards a solution. Your feedback is invaluable, and we appreciate your patience as we address this problem. We hope to regain your trust and provide a more reliable experience in the future. Best regards, Cristal Tech Support Manager
Aug. 8, 2024
Great little app - lots of features - and support is great!
Hi ibigboi.com, Thank you for your kind words! We're thrilled that you're enjoying the app's features and that our support has been helpful. Ensuring you have a positive experience with both the app and our team is what we strive for. We appreciate your feedback!
June 7, 2024
Excellent service client
Bonjour PushUp&Go, Merci pour votre retour ! Nous sommes ravis de savoir que vous trouvez notre service client excellent. Offrir un support de qualité est essentiel pour nous. Merci d'être un utilisateur apprécié !
May 7, 2024
Helpful staff.
Hi PAUL HEWITT Hong Kong, Thank you for your feedback! We're delighted to hear that our staff was helpful. Providing excellent customer support is vital to us, and we're glad we could assist you.Thanks again for sharing!
April 8, 2024
Great app providing many useful functions in my ecommerce store. Excellent fast support when needed.
Hi Bexie Accessory Co. Thanks for the positive feedback! It is very gratifying to hear that you're finding our app to be useful and that you received fast support from our team. Please always feel free to reach out!
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