pophomefabric review for ROCKET: Sales Pop Ups & Popup
June 1, 2022
The response below is misleading. I approached support repeatedly about faulty discounts. They "fixed it" several times. I uninstalled. They are not "working on repair". Review: Not working anymore with new Dawn theme. Support is good but the app wont apply discounts properly in spite of several attempts to rectify with developer.
Hello to our friends at pophomefabric Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Sales Rocket. Most of the time, our app normally works well with the new Dawn theme. I am sorry to hear that it is not working well with your theme and that you had to face issues while applying the discounts properly. We have our best developer working on your case right now and I will let you know as soon as I have an update. We offer 24-hr live chat support, Monday through Friday (plus live support for many hours each weekend). Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. Regards, Pushpesh & the Sales Rocket Support Team
