Rating

4.8

feedback

131

Reviews

chart

#2,859

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    17%
  • Less than a month
    29%
  • Less than a year
    28%
  • More than a year
    18%

Reviews Summary

The Sales Rocket app has received overwhelmingly positive reviews from ecommerce merchants. Users appreciate the app's ease of use, especially in managing preorders and low stock alerts. The customer service is highlighted as exceptional, with quick responses and efficient problem-solving. The app's features, including upsells, cross-sells, and abandoned cart recovery, are praised for boosting sales and streamlining marketing efforts. However, there are some concerns raised about occasional glitches, such as products not displaying correctly as preorders and delays in button transitions. Despite these issues, the proactive support team has been able to address and resolve them effectively, leading to improved user satisfaction.

Highlights

Ease of use and helpful features
Exceptional customer service
Efficient problem-solving and quick responses
Glitches and occasional issues
Proactive support and effective resolutions

Rating Breakdown

  • 5
    92% (120 ratings)
  • 4
    3% (4 ratings)
  • 3
    2% (3 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 100% (131)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 26, 2026

I am very happy with this app! I use it primarily to manage my preorder system. After trying a few others, I really came to appreciate the simplicity with which I can designate a product as a preorder. I simply make a @pre tag right on the product page. Other apps require a much more laborious process. I did however notice some inconsistencies. My products wouldn't always display correctly as a preorder, and there was often a couple of seconds of lag until the button on the website would switch from "buy now" to "preorder". I contacted them about this, and they were not only very responsive, but also put a lot of effort into improving the app. Now it is rock solid. All of my products display correctly and there is no lag at all. As soon as the page pulls up it displays as a preorder. I couldn't be happier!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2026

Customer service has always been amazing. I've been using this app now for several years and never any glitches. I asked if the shipping bar at the top of the page could only be visible when a product is added to cart and they custom coded and applied the changes for me within days. Very happy :)

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2025

Great app, I wnated for low stock alerts and works fine!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the feedback! We are pleased you are happy with our product.

5 / 5 Share

Feb. 25, 2025

ROCKET Sales Pop Up & FOMO is a fantastic app! The support team was perfect—quick, helpful, and efficient!

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

3 / 5 Share

Sept. 14, 2024

I have been using this app for 3+ years, I have accumulated a lot of emoji reaction left by my customer on all my product. At least more than 4000+ reaction with the most one being 1000+ on a single product. Out of nowhere, all of my product being reset to 0 without them notify me. Contacted the developer for explanation, I get no reply. Pretty sure they are too incompetent to recover it already and I will 100% refuse to manually pump up the number as it is not a genuine things to do to lie our customer. EDIT: They have offered a small compensation for it as they are not able to recover all my 3 years worth of data that is lost in exchange of changing my bad feedback to neutral.

Using app

Over 3 years

Total reviews

7

Average rating

3.9

Developer Reply

Hi ZZ Reroll, Thank you for bringing this to our attention. I’m truly sorry to hear about the unexpected reset of your product reactions. I can understand how frustrating and disheartening this situation must be, especially after using the app for over three years and accumulating so many valuable reactions. We take these concerns very seriously and are currently investigating the issue to understand what went wrong. I assure you that our team is committed to resolving this matter and restoring the integrity of your data. Our support team has reached out to you requesting more information to help us resolve the problem, but we haven’t yet received the details needed to proceed. Please provide the additional details at your earliest convenience so we can expedite the investigation and work towards a solution. Your feedback is invaluable, and we appreciate your patience as we address this problem. We hope to regain your trust and provide a more reliable experience in the future. Best regards, Cristal Tech Support Manager

All reviews

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