Dcams.dk review for WooHoo Popups & Discount Popup
Dec. 28, 2021
So one of my employees testing this app left a negative review, due to the trial and pricing structure that she felt was deceptive. This resulted in the app developer behind this app to leave bad reviews for my business on Trustpilot, Google Reviews and facebook all of them from multiple accounts. They then harrased my support team via phone, chat and email several times every day for weeks. So if you are thinking of leaving a bad review, you have been warned :)
Hello Dcams.dk, We would like to comment on this issue. Your employee installed our app and wrote a 1-star review 1-min after the installation claiming we didn't provide a 14-day free trial like stated on our app listing. We do give a 14-day trial to all stores, We don't know why your employee didn't see it state there is a 14-day trial, Maybe it's because your store already installed our app back in July 2021. We wish you we're to contact us before writing this review, as for sure we would have help and solve this issue quickly and to give the 14-day trial. After getting the review, We wrote you an email about it and offered to help, but no one responded to the email we wrote, we also did a follow-up on the email but again we did not get a reply. We never contacted you via phone or chat as you claim. About your claim for Trustpilot, Google Reviews, and facebook, No one from our team has ever left any other review besides the write we write here.
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