Wowcart ‑ Slide Cart Drawer
Build a cart drawer with discount code and cart upsell...
Rating
4.9
feedback
35
chart
#930
All reviews
Review RSS Feed
Jan. 8, 2025
This is an amazing free app—truly impressive! As always, Lishana has been incredibly helpful, spending almost the entire morning assisting me with the app. With the excellent customer service, everything becomes manageable. Thank you once again!
Thank you so much for your wonderful feedback! We're delighted to hear that you find the app impressive and that Lishana could assist you so effectively. Providing exceptional support is always our goal, and it’s great to know that Lishana’s efforts made a difference for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Dec. 3, 2024
This is a very good app for free, it's pretty impressive. As always Chaithra has been super helpful, she almost spent the whole morning helping me on the app... In my very opinion, the only downide are that customizations are pretty limited and you will have to go quickly into css, but thanks to the customer service, everything is doable. Thank you again !
Thank you so much for your kind words! We’re thrilled to hear that you find the app helpful and that Chaithra was able to assist you effectively. Your feedback is invaluable, and we truly appreciate your understanding regarding the customization limitations. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Nov. 29, 2024
极致的客服体验 ，耐心友好的解答，完美的应用
感谢您的精彩反馈！ 很高兴听到您对我们的服务和应用感到满意。如果您有任何进一步的疑问， 请随时通过 [email protected] 或在应用内聊天与我们联系， 我们始终乐意为您提供帮助。 Helixo 客服团队
Nov. 12, 2024
Here's a review for Wowcart - Slide Cart Drawer with a shoutout to their support team: Wowcart - Slide Cart Drawer Review The Wowcart - Slide Cart Drawer has been an invaluable addition to our CoreLift website. This app makes the checkout process smooth and effortless for our customers, with its sleek slide-out cart and intuitive design that’s incredibly user-friendly. It's helped streamline our shopping experience and has even encouraged customers to add more items before checking out, boosting our sales. Special thanks to the support team at Wowcart for their fantastic assistance! They were quick to respond, patient, and very knowledgeable. Their guidance made setup and customization easy, ensuring the cart looked and functioned exactly how we envisioned. If you’re looking to enhance your e-commerce site's checkout experience, Wowcart - Slide Cart Drawer is a must-have—and their support team is top-notch!
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Wowcart - Slide Cart Drawer has had such a positive impact on your CoreLift website and that it's been helping streamline your checkout process. We're also delighted that our support team was able to assist you efficiently and ensure everything was set up just the way you wanted. Your feedback truly means a lot to us, and we’re grateful for your recommendation! 😊 In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Sept. 30, 2024
Customer service is excellent! recommend
Thank you so much for your kind words and recommendation! We're delighted to hear that you had a great experience with our customer service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 10, 2024
very good app and very helpful and kindly customer service 5 stars
Thank you for your wonderful review! We're delighted to hear that you find the app very good and that our customer service has been helpful and kind. Your 5-star rating means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Aug. 1, 2024
Support is always quick to respond and helpful. The application is user-friendly, and the customer service team was incredibly helpful in resolving any issues I faced.
Thank you for your delightful feedback! We're glad to hear that our support team is quick to respond and helpful. It's great to know that you find the application user-friendly and that our customer service team was able to resolve any issues you faced. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
June 20, 2024
Awesome assistance from Nedeem! Solved all my concerns and now things work perfectly on my website :)
Thank you for your wonderful feedback! We're thrilled to hear that Nadeem provided awesome assistance and resolved all your concerns, ensuring everything works perfectly on your website. Your satisfaction is our top priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
May 30, 2024
Great customer support!
Thank you for your feedback! We're delighted to hear that you had a great experience with our customer support. Providing excellent service is our top priority, and we're here to assist you whenever you need it. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
April 25, 2024
It shows an error right now. 1 star just for the attention.
Summary: The issue remained unnoticed as we haven't received any complaints via our customer support email, and we couldn't experience any issues with the app. Thank you for bringing this to our attention. However, it seems we haven't been contacted through our customer support email, [email protected], regarding this particular issue. To ensure a swift resolution, we kindly request that you reach out to our support team directly at [email protected]. This will enable us to assist you more efficiently and effectively. Regarding the issue you encountered, we noticed that you have already uninstalled the application. If possible, could you kindly provide us with more details or a screenshot of the error you experienced? Additionally, reinstalling the app would greatly aid us in identifying and resolving any underlying issues. If you prefer not to make changes to your live theme until the issue is resolved, we completely understand. Creating a backup theme and enabling our app there would enable us to investigate without affecting your live theme. Your themes and apps' permission will ensure that we can perform the necessary checks securely. Should you choose to proceed with this approach, please don't hesitate to send us an email at [email protected], and we'll assist you every step of the way. Once again, thank you for bringing this matter to our attention. We are committed to providing you with the best possible support experience. -Tinu, Customer Support Lead at Helixo.
April 8, 2024
Works smooth, excellent support
Hello, I wanted to take a moment to express my gratitude for your kind words. It's truly heartening to know that your experience with us was smooth and that you found our support excellent. Your acknowledgment of our efforts means a lot to us. We're dedicated to providing seamless experiences and top-notch support, and it's incredibly rewarding to see that reflected in your feedback. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Feb. 15, 2024
Unfortunately I have to give this app 1 star, and if I could I would give it 0 stars. But first of all I want to mention, that the support was pretty decent, they tried to help me, but it did not work. So the problem was that some customers could not reach the checkout via the Wowcart Drawer, because the app sent multiple errors or requests to shopify. After the error, the customer was marked with a cookie by shopify, so the customer could not checkout while this cookie was set. Shopify thought the customer was a bot, because the app sent too many requests. Only option was to delete all cookies and cookies. But how should a customer know this workaround? Only some of them reached out to me, and I could help them with the cookie/cache delete tip. So I have talked with shopify support, and it was a long run in error testing that lasted months. But finally we found the error, it was the wowcart slide drawer.. So I immediatly contacted the support, and they reached out very fast, I have to say. But they could not detect the error or fix it. And over the time I have lost thousands of revenue just because I installed the cart drawer, because it had a great synergy with the UFE Upsell App by the same company. If I could, I would have never installed both of the apps, and I can't recommend it either. I'm very lucky that some customers reached out to me and tell me of the error, because if not I would still lose money every f*cking day.. So do yourself a favor and never install this app!
Summary: The issue remained unresolved as we encountered difficulty reproducing it from our end. Dear Julian, We sincerely apologize for any inconvenience caused and understand the frustration you must have felt in this situation. We truly appreciate your acknowledgment of our support team's efforts, and we are sorry that despite their best attempts, the issue could not be resolved. We genuinely believed that there might not have been any issues since we hadn't heard from you in the past 5 months, and we were unable to reproduce the problem from our end. We understand the impact this has had on your business, and we are committed to investigating the issue further to prevent similar occurrences in the future. I want to assure you that your feedback has been taken very seriously. I have escalated this matter to our product team with the highest priority. They have acknowledged it as a significant issue, and they are fully committed to investigating it further. While we were unable to reproduce the issue from our side, please rest assured that we are actively working on identifying any underlying issues and finding solutions. Your experience is paramount to us, and we are determined to ensure that our app meets the highest standards of functionality and reliability. Once again, we sincerely apologize for any inconvenience and loss of revenue you have experienced as a result of this issue. Your feedback is invaluable and will undoubtedly help us improve our app and provide a better experience for all our users. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. -Tinu, Customer Support Lead at Helixo.
Sept. 1, 2023
I have been working in the field of online shopping for some time, but I have never met a support and speed like the team at Wowcart - Slide Cart Drawer. I requested their help for a wrong setting (due to my mistake) and they solved it in 15 minutes. It deserves more than 5 stars, without a doubt!
We truly appreciate your generous praise for the Wowcart - Slide Cart Drawer team! Your positive feedback means the world to us. We're delighted to have been able to swiftly resolve your issue and exceed your expectations. Your satisfaction is our utmost priority, and we're here whenever you need assistance. Thank you for your kind words and for choosing Wowcart - Slide Cart Drawer. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team
Nov. 16, 2022
Hallo, in der App gibt keine Möglichkeit den Support zu kontaktieren. Grundsätzlich funktioniert die App, es sind aber einigen Fehler die unbedingt behoben werden müssen. Bitte um Kontakt aufnahmen: [email protected] !!!!!! Nachtrag: ich habe seit einige Tage an Support eine Mail geschickt: wenn über di App den CheckOut aufgerufen wird erfolgt keine Übersetzung. Ursache schein zu sein das keine Dynamik Link implementiert ist. Bis Heute keine Reaktion !! Schade, weil sonst ist die App nicht schlecht!
Hi! Vielen Dank für Ihre Bewertung. Jedes Feedback ist uns wichtig und wir hoffen, dass Sie unsere aufrichtige Entschuldigung für Ihre jüngsten Erfahrungen mit uns akzeptieren. Tatsächlich ist das Problem auf einen Fehler in der Implementierung von Shopify-Märkten zurückzuführen. Wir haben das Problem von unserer Seite gelöst. Bitte überprüfen Sie es von Ihrer Seite und teilen Sie uns auch Ihre Antwort mit. Sie können uns über [email protected] kontaktieren, wenn Sie Hilfe zu unserer App benötigen. Außerdem habe ich Sie per E-Mail kontaktiert und keine Antwort auf Ihr Problem erhalten. Könnten Sie bitte näher auf das Problem eingehen, mit dem Sie bei unserer Anwendung konfrontiert sind? Damit können wir Ihnen dabei helfen. Erwarte deine Antwort. -Helixo Support-Team
June 22, 2022
I was recommended this app by Helixo after installing their upsell app. Their customer service is excellent with a quick turnaround. Highly recommend!
Wow – thanks for your kind remarks! I’m thrilled to hear that our app worked out for you. It’s always humbling to hear how we’re able to make our customers’ jobs easier. I’m also happy that you love our customer support. We put a lot of work into that, and so I’m glad to hear it’s serving its purpose and helping you out. Have a great day, and thanks for the review! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.