Rating

4.7

feedback

81

Reviews

chart

#1,585

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    12%
  • Less than a year
    56%
  • More than a year
    28%

Reviews Summary

The reviews for INKPod are overwhelmingly positive, with customers praising the exceptional customer service, quick response times, and high-quality products. Many users appreciate the ease of use of the app and the variety of customization options available. The customer support team is highlighted for being prompt, friendly, and knowledgeable, addressing queries and concerns effectively. Additionally, the app is commended for offering unique features like custom branding options and a wide range of products. However, there are a few negative reviews mentioning issues with product quality, delayed updates, and unsatisfactory customer service experiences. Overall, the majority of users highly recommend INKPod for its user-friendly design application and excellent customer service.

Highlights

Exceptional customer service and quick response times
High-quality products and customization options
Variety of products and unique features
Issues with product quality and delayed updates
Mixed feedback on customer service experiences

Rating Breakdown

  • 5
    90% (73 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    7% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 10, 2024

Great service and experiences with Ink POD. I've used them for a few years now with great results. Customers happy. Any problems sorted quickly and easily.

Using app

--

Total reviews

6

Average rating

4.5

5 / 5 Share

July 8, 2024

INKPod has been a great partner for me. Their response time to issues is genuinely stellar and always professional. I had some issues with my last manufacturer, and sometimes, the response time would take days, which was unacceptable. INKPod's response time is usually between 15 minutes to a few hours, and once you start communicating with them, the issue is resolved swiftly. I'm satisfied with the quality of their products and plan to offer more from their catalog in the future.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2024

Seriously, impeccable customer service, a pleasure to work with.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 6, 2024

I have just opened a store on Shopify and created most of my designs from InkPOD. Today i came across a message that the app is not supported, I'm so heartbroken and i would like to get some clarity from the InkPOD team as to whether this issue going to be fixed? I can't spend another weak looking for apps that would give me the ability to create my designs like InkPOD. I have sent the message to the developer and still waiting for feedback. …………………………………………………………………………………………… Update: The Dev team reached out to me with regards to this issue and all I can say is WOW. The customer support team at InkPOD deserves special mention. They were prompt, friendly, and knowledgeable, addressing my query and concerns I had in a timely manner. Their dedication to providing excellent customer service truly sets InkPOD apart from other similar applications. In conclusion, I highly recommend InkPOD to anyone in need of a powerful and user-friendly design application. Whether you're a professional designer or a hobbyist, InkPOD offers a seamless and delightful experience that will enhance your creative journey. Give it a try, and you won't be disappointed! The Team deserves a 5 star rating.

Using app

2 months

Total reviews

1

Average rating

3.0

Developer Reply

Hello, I'm sorry to bring you a bad experience. Because Shopify updated the data in the background, we did not synchronize it in time, causing our App to appear in the "unsupported" status. Our tech guys have fixed this issue. Thank you very much for your feedback. We will continue to improve our App experience.

4 / 5 Share

Dec. 30, 2023

Update: Two months post the shop's launch, my satisfaction level stands at 80%. - One of the products that was delivered to a customer had major printing flaws because the manufacturer had changed the model of the product. After submitting the complaint, I got a refund swiftly. - After multiple purchases and careful assessment, I've decided to discontinue 2 out of the 8 items in my shop due to consistent issues with their quality. Unfortunately, these particular products did not meet the standards I strive to maintain for my customers. - While I was initially thrilled by Ink POD's commitment to updating their mockup images according to my requests, it's disheartening that, after more than two months, I'm still awaiting 2 out of 3 updates. As a result, these two models are patiently waiting for their turn to be launched. Overall, I remain satisfied with Ink POD's customer service and intend to be a loyal customer. ______________________________________________________________________________________ As a new store owner entering the world of Print-on-Demand, my experience with Ink POD has been exceptional. Their prompt and dedicated responses, even outside of regular hours, have been invaluable. I'm particularly impressed with their ability to create custom/new mockup photos that showcase my products in the best light. I'm confident that our collaboration will be smooth and successful as my store goes live. In the future, I hope to have the opportunity to impact and enhance product quality by addressing minor imperfections through feedback and reviews.

Store

TAiGG

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, thank you for your feedback. We will continue to improve the quality of our products and services.

All reviews

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