Ink POD: Print on Demand
Print on demand dropshipping service with personalization tool
Rating
4.8
feedback
23
chart
#3,109
All reviews
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Jan. 10, 2023
InkPOD(WowFulfillment) is currently unsupported You can use this app, but it may not work as expected until the developer updates it. You can contact the developer for support or uninstall the app and find an alternative in the Shopify App Store. Zero notice no email nothing. My customers reached out about the product the ordered and H have zero answers except the above message. Ive have ZERO communication Disappointed I spent hours creating product and now it was for nothing
Hello, I'm very sorry for this misleading tip. Our app is updating some new functions. During this period, the synchronization function of products and orders can still be used normally. If you have any questions, please feel free to contact our online customer service, or you can send an email（[email protected]） to us directly, we will deal with your problem in time.
July 2, 2022
Horrible customer service. My customer received boots that were clearly not as designed in the printfile. Forwarded the customer's photos to InkPOD and the person I spoke to immediately told me it was a problem with my design, despite the fact that it obviously didn't match the printfile. Told me that the actual product would be slightly lighter than the mockup but it was not even CLOSE to the printfile color and there is no excuse for that. Rep was argumentative and offered no resolution. Deleted the app and will be finding a different footwear manufacturer. UPDATE: They did finally agree that the product received by the customer was not correct and issued a full refund. But even after refunding they seem intent on continuing to publicly argue about it and apparently now accuse me of lying and misleading other merchants?? Should never have been an argument in the first place. AWFUL customer service that just keeps somehow getting worse. AVOID THEM!
First of all, I'm sorry to give your customers a bad shopping experience, we are very sorry for the color deviation problem, we have made a refund for you in time. Secondly, for the design issue, we do not accept your accusation. You did design the love on the same foot, not two feet. We have clarified this point in the online chat window. Please do not mislead other merchants, thank you for your understanding. We sincerely accept supervision from other merchants.