threads4U review for Ink POD: Print on Demand
July 13, 2021
I ordered a few pair of flip flops and a tote. It took 21 days to receive the flip flops and since they came from overseas one of the flip flops was slightly bent. I still haven't received the tote. The company reached out to respond that the tote is in customs. the solutions to a 21 day+ turn around is pay more money. Paying more would be pricing me out of using their services. This is incredibility disappointing since I designed a substantial about of products and spent a lot of time, effort & energy. I am a small business and this is just a great disappointment to find a new supplier and to start again!
We believe there are some misunderstandings. Regarding the shipping time. We're very sorry about the shipping time, but the free standard delivery is unstable(19-40 days) due to the COVID-19 and we noted that when you place your order, but did not get your reply. We have a experienced online customer service team to solve your problem, if you encounter any logistics problems again, please feel free to contact our online customer service. For your sample order, it is split into two packages the shipping time for the first one is 14 days, the second one has not arrived yet, if you are not satisfied with the shipping time for second package, we will refund you. Regarding the product quality, if the product received by the customer has quality problems, we will reproduce it for free or refund the customer. Please feel free to contact our online customer service to solve any problems you encountered, we are very happy to provide solution for you.
Print on demand dropshipping service with personalization tool