Dogs 5th Avenue review for Ink POD: Print on Demand
Nov. 24, 2022
I placed my test order on October 11th. 2 weeks after, when all products were supposed to be already on the way, I was told one of them was not available anymore. No big deal, even I wondered by they could not ship other available products on time. Well, I am still waiting. It's been over 6 weeks!! and I still have not received anything! Customer service answers but does not help. I don't know about the quality of products and print, but I am definitely not using them as my supplier. I can't let my customers wait for 2 months to receive their order.
Hello, first of all, we are very sorry for the delay of production time due to the shortage of product materials. We also sent you an email as soon as we received the notice, informing you that the production time would be delayed due to the shortage of a certain product. Secondly, I'm sorry for the inconvenience caused to you due to the long logistics shipping time. According to the logistics tracking info, your order will be delivered within these two days. The logistics tracking info shows that the online information of your order was available on Oct 25th, and it has been nearly a month, your order has not been delivered, which is unreasonable, logistics time is out of our control, so we have also complained to the logistics carrier about this problem. We are deeply sorry again for the unhappiness caused by not timely tracking your order info, and you can contact us if you have any questions, we will get back to you promptly. We will humbly listen to the voices from all merchants and will continue to improve our services.
Print on demand dropshipping service with personalization tool