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I don't think it works anymore since Twitter is now X. Couldn't get it to connect to my store.
Hi PHAEVERS, thanks for your feedback. Sorry to hear about your bad experience connecting to your store. We've made updates to the app recently, so we hope you'll give it another shot.
This app does not work. I downloaded the PDF and followed all of the instructions and still does not work. I am just going to call it a day and just give up on this. Does not go beyond the authorization process. Very dissapointed.
Hi Akron Pride Custom Tees, We’re so sorry to hear about your experience with the app. It’s disappointing to know the integration didn’t work as expected despite following the instructions. We truly understand your frustration and would like to make this right. Our team will reach out to assist and help resolve the issue. Wishing you the best with your Shopify store, and we appreciate your patience!
This will not connect to my stores. I have 2 seperate Shopify stores, and it just times out when I click "Authorize". Can this be fixed please. This would really help big time.
Hi Bit Swagg, We’re sorry to hear about the trouble connecting your stores. With the recent app updates, this shouldn’t be happening, and we’d love to help resolve the timeout issue. Our team will reach out to assist and ensure you can authorize both of your Shopify stores smoothly. Thank you for your patience, and we’re committed to getting this fixed for you!
Doesn’t work no more with Shopify and Shopify stoped phone support and now impossible to get help with Shopify only on chat and extremely time consuming only to get nowhere.
Hi MyVirtualShop, thanks for your feedback. Sorry to hear about your bad experience getting support to resolve your issue. We've made updates to the app recently, so we hope you'll give it another shot.
The app was a bit tricky to set up, but it's worth the effort. I was able to sync all my products to Twitter and got the Spotlight Products on my Twitter profile.
Hi Ecopify, Thank you for your feedback! We’re glad to hear that it was worth the effort and that you were able to sync your products successfully. If you need any further assistance or have suggestions for improving the setup process, feel free to reach out. Best wishes for your Shopify store.
Worked once, changed stores, doesn't configure. I have wasted hours and hours trying to delete and reinstall.
Hi Erik Kaiser Ventures, We’re sorry to hear about the trouble you’re having. With the recent app update, this issue shouldn’t be happening, and we’re here to help resolve it. Our team will reach out to assist with getting everything configured correctly. Thanks for your patience!
ショッピファイのシステムとツイッターアプリとの連携設定が簡単であり設定箇所も少なかったため、操作がしやすくスムーズに連携の設定をすることができました。設定から商品情報掲載の承認も早かったので助かりました。
Excellent integration, easy to manage, and they do not ask for very many permissions. Twitter is an A+ Shopify app!
the catalogue sync feature is broke, I have 200 products and it only added 50 or so and they were all old. please update this and the back end UI for uploading and management. Its very clunky and behind even facebooks business manager. please contact me I would like very much to resolve these issues.
Hi Naptown Collective, We’re really sorry to hear about the issues with the catalog sync. We’d love to help resolve it. Our team will reach out to find out more info and help with the sync, and improving the back-end UI. Thank you for your feedback, and we look forward to getting everything sorted.
Not user friendly. Very strange to have some items pulled to be able to use. Mostly weird items that are not even actually for sale on my site. Then, when I do find a product that I want to put into a set I can't because my pictures are all too small. The way my template of my store works is that I use 212 x 250px. I would need to re-do all of my pictures to make it work. Plus, I tried to re-do one to see if I could get it to work and it doesn't.
Hi Candle Cocoon, We’re really sorry to hear about the difficulties you’ve encountered. With the recent app update, we’ve made improvements to better support your needs, and we’d love to help you get things set up correctly. Our team will reach out to assist with the product sync and image sizing issues. We appreciate your feedback and are committed to making this work for you.
I synced my store to Twitter shopping and i am running into an issue. Most of the products in my store come in multiple sizes -- Twitter counts each product variant as an individual product. Since Twitter only allows 50 products in a feed, my shop is really only showing about 16 products. It would be much more efficient to have individual products on the shop feed, that you can then click on and select your size. Right now i only see the option to show the same product(s) variants as separate "products". Is anyone else having this problem?
Hi RUFSKIN, We’re sorry to hear about the issue with product variants. This is a known challenge, so we’ll reach out to find out more and explore a solution that helps you display your products more efficiently. Thank you for sharing your feedback, and we appreciate your patience.
Twitter was so easy to set up with Shopify. I was able to set up my Twitter Shop account within 10 minutes. Effortless!!! Great new feature.
Reached out to help and nobody can figure out how to make this work for me. I'm going in circles. Account is connected but no products so go to products, Shopify and it takes me to the app that says I'm connected then back to the page where I need to add products. Again, click on Partner Connection and go to the app store where it says I'm connected and ... getting nowhere.
Hi Steve Rude Art, We’re really sorry for the frustration you experienced. After the recent app update, this should be a smoother process, and we understand how going in circles is not helpful. Our team will reach out to work with you directly and get this issue resolved. We appreciate your patience and are committed to helping you get everything working as it should. Thanks for taking the time to leave feedback.
Horrible. Stuck in a loop that keeps asking us to install the app. app is and has been installed but still the loop. Not recommended at all.
Hi Grade City Comics LLC, Thank you for reaching out! We checked your account and saw all of your products were automatically synced and can be found via the “All Products” tab in Twitter Shopping Manager (https://ads.twitter.com/shopping_manager). We noticed your products have "unavailable" status due to image size compatibility issue. Please refer to the “image_link” section of our product specs guide (https://business.twitter.com/en/help/shopping-specs.html) and ensure that your product image links meet all of the following requirements: - All images must be in JPG, GIF, WEBP, or PNG format. - The minimum image size is 500 x 500 px. - The maximum image file size is 5 MB. Once the image size issue is resolved, please reference our onboarding guide for next steps and don’t hesitate to reach out to us at [email protected] if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv Thank you, Twitter Shopping Support
Had to leave a review because of all the bad reviews. If you are going to add this app -- know that once you connect your account - give it a day to propagate. It's NOT instant. And they tell you that in the notes, documentation, etc. Once you see the actual products in your Twitter dashboard -- you'll want to go to the Twitter "Shopping Manager" -- it will be a new dashboard. Create a SHOP and SHOP SPOTLIGHT. Name them and add products. You will see an image of the storefront on the right -- it will be a twitter image, but you won't see any of your products. It will seem broken. It's not. IMPORTANT: The storefront ONLY works on the app -- so you don't see it load on your Twitter profile on your desktop. Open the app on your phone and you'll see the store and shop spotlight once you load your profile. I hope that helps! The app is good - it's easy. The problem is expectations - we expect it to work like other apps here - let that go! Great app - nice to have a new place to promote products --
Hi Precut Paper, thank you so much for the kind words and great review! We really appreciate your patience and understanding as we continue improving our app, and we’re so glad that you’ve found success with Twitter Shopping!
We're stuck in an endless loop after connecting Twitter. It says our products are synced and we're ready to set up our store front. We click the button to add products from our Shopify, then it leads us back to this page to add the app, which we have done. I can't do anything from this page now except read reviews and leave my own. I can't get any products to show on our Twitter account.
Hi LushDecor, Thank you for reaching out! Once you’ve completed the onboarding steps on Shopify, you’ll need to head over to Twitter Shopping Manager (https://ads.twitter.com/shopping_manager) to create Product Sets and publish your Twitter storefront. Your products should be automatically synced and can be found via the “All Products” tab, and there is no need to manually add products or go back to Shopify. Please follow this guide https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv for a full end-to-end walkthrough of the steps to activate a Twitter Shopping feature on your profile. Specifically, page 8 to 11 shows the individual step to publish a storefront. Please reach back out to [email protected] if you run into any issues! Thank you, Twitter Shopping Support
My account is published and active on Shopify... but my Twitter profile is empty, I can't see nothing. How do I troubleshoot this?
Hi Shelo Nabel USA, Thank you for reaching out and sorry for the confusion! Please note that the Profile Spotlight and Twitter Shop are visible to users based in the US on mobile devices (Web support will be rolling out soon). We're really excited to see you onboard, and please don’t hesitate to reach back out if you still experience any other problems! Thank you, Twitter Shopping Support
Seems like everything is published and active on Shopify... but my spotlight is not showing up on my Twitter profile. How do I troubleshoot this?
Hi HODLing APPAREL, thanks so much for reaching out! We have checked your Twitter handle and we do see your Spotlight visible on the profile page. Please note that you must be on an iOS or Android device (mobile only) in the United States in order to view a published storefront. If you have any further questions, please don't hesitate to reach out to us at [email protected]
this doesnt seem functional. only a few of my items synced with twitter. i dont see it on twitter. im not happy with this.
Hi Sons of SPPhillips, thank you for your interest! We checked your Twitter profile and saw that your data sync is connected properly, and have both Twitter Shop and Twitter Spotlight successfully enabled! Please note it’s only visible on mobile devices in the United States at this time. We also shared a screenshot of your Shop and Spotlight via an email sent by [email protected] for your reference. Please don’t hesitate to reach out to us if you have any questions. Thanks for using Twitter!
We were pleased with the ease to which to get our products on our Twitter channel and now that we are integrated the maintenance issue has gone away. I think we still need to figure out how to move Twitter users into buying through Twitter but the integration here is solid and pain free.
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