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Rating
3.0
feedback
57
chart
#252
All reviews
Review RSS Feed
Aug. 11, 2022
Horrible. Stuck in a loop that keeps asking us to install the app. app is and has been installed but still the loop. Not recommended at all.
Hi Grade City Comics LLC, Thank you for reaching out! We checked your account and saw all of your products were automatically synced and can be found via the “All Products” tab in Twitter Shopping Manager (https://ads.twitter.com/shopping_manager). We noticed your products have "unavailable" status due to image size compatibility issue. Please refer to the “image_link” section of our product specs guide (https://business.twitter.com/en/help/shopping-specs.html) and ensure that your product image links meet all of the following requirements: - All images must be in JPG, GIF, WEBP, or PNG format. - The minimum image size is 500 x 500 px. - The maximum image file size is 5 MB. Once the image size issue is resolved, please reference our onboarding guide for next steps and don’t hesitate to reach out to us at [email protected] if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv Thank you, Twitter Shopping Support
Aug. 10, 2022
Had to leave a review because of all the bad reviews. If you are going to add this app -- know that once you connect your account - give it a day to propagate. It's NOT instant. And they tell you that in the notes, documentation, etc. Once you see the actual products in your Twitter dashboard -- you'll want to go to the Twitter "Shopping Manager" -- it will be a new dashboard. Create a SHOP and SHOP SPOTLIGHT. Name them and add products. You will see an image of the storefront on the right -- it will be a twitter image, but you won't see any of your products. It will seem broken. It's not. IMPORTANT: The storefront ONLY works on the app -- so you don't see it load on your Twitter profile on your desktop. Open the app on your phone and you'll see the store and shop spotlight once you load your profile. I hope that helps! The app is good - it's easy. The problem is expectations - we expect it to work like other apps here - let that go! Great app - nice to have a new place to promote products --
Hi Precut Paper, thank you so much for the kind words and great review! We really appreciate your patience and understanding as we continue improving our app, and we’re so glad that you’ve found success with Twitter Shopping!
Aug. 10, 2022
We're stuck in an endless loop after connecting Twitter. It says our products are synced and we're ready to set up our store front. We click the button to add products from our Shopify, then it leads us back to this page to add the app, which we have done. I can't do anything from this page now except read reviews and leave my own. I can't get any products to show on our Twitter account.
Hi LushDecor, Thank you for reaching out! Once you’ve completed the onboarding steps on Shopify, you’ll need to head over to Twitter Shopping Manager (https://ads.twitter.com/shopping_manager) to create Product Sets and publish your Twitter storefront. Your products should be automatically synced and can be found via the “All Products” tab, and there is no need to manually add products or go back to Shopify. Please follow this guide https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv for a full end-to-end walkthrough of the steps to activate a Twitter Shopping feature on your profile. Specifically, page 8 to 11 shows the individual step to publish a storefront. Please reach back out to [email protected] if you run into any issues! Thank you, Twitter Shopping Support
Aug. 5, 2022
My account is published and active on Shopify... but my Twitter profile is empty, I can't see nothing. How do I troubleshoot this?
Hi Shelo Nabel USA, Thank you for reaching out and sorry for the confusion! Please note that the Profile Spotlight and Twitter Shop are visible to users based in the US on mobile devices (Web support will be rolling out soon). We're really excited to see you onboard, and please don’t hesitate to reach back out if you still experience any other problems! Thank you, Twitter Shopping Support
Aug. 3, 2022
Seems like everything is published and active on Shopify... but my spotlight is not showing up on my Twitter profile. How do I troubleshoot this?
Hi HODLing APPAREL, thanks so much for reaching out! We have checked your Twitter handle and we do see your Spotlight visible on the profile page. Please note that you must be on an iOS or Android device (mobile only) in the United States in order to view a published storefront. If you have any further questions, please don't hesitate to reach out to us at [email protected]
July 27, 2022
this doesnt seem functional. only a few of my items synced with twitter. i dont see it on twitter. im not happy with this.
Hi Sons of SPPhillips, thank you for your interest! We checked your Twitter profile and saw that your data sync is connected properly, and have both Twitter Shop and Twitter Spotlight successfully enabled! Please note it’s only visible on mobile devices in the United States at this time. We also shared a screenshot of your Shop and Spotlight via an email sent by [email protected] for your reference. Please don’t hesitate to reach out to us if you have any questions. Thanks for using Twitter!
July 25, 2022
We were pleased with the ease to which to get our products on our Twitter channel and now that we are integrated the maintenance issue has gone away. I think we still need to figure out how to move Twitter users into buying through Twitter but the integration here is solid and pain free.
July 22, 2022
Pretty easy way to sync your products for twitter shopping. Look forward to future enhancements and functionality.
Thank you for your feedback! We're glad to hear that syncing your products was easy. With our recent app update, we’ve made improvements, which we hope will make your experience even better. Best wishes for your Shopify store!
July 17, 2022
Catalogue wont connect, and its virtually impossible to add products manually. The app isnt working to connect the shopify store products either
Hi Klora, thank you for your interest! We noticed you did successfully sync your product catalog with 2 products, and already set up your Twitter Spotlight in Twitter Shopping Manager. Please reference our onboarding guide to publish your Spotlight (page 10) as next steps and don’t hesitate to reach out to us at [email protected] if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
July 13, 2022
Easy to use, easy to set up, and makes it easy for us to promote our products on Twitter. I was able to get set up within 10 minutes! Great job Twitter team!
July 12, 2022
This is already my favorite Shopify app. I'm a Twitter first CEO and I like using the platform more than the others so I jumped at the chance to be able to display my products right in my bio. Looks so clean and setup is <1min. If you're on Twitter and don't have this app I would question your sanity.
July 11, 2022
First, thank you for this app. It is still buggy. I gave it a couple of days to make sure the catalog was completely sync'd. I was finally able to create a set. With hit-or-miss efforts, mine is limited to 3 items. When I add other product codes, I get the message, "no results." The "help" button takes me to a Twitter page that is not helpful.
Hi ClinicalPosters, Thanks for your interest! You could always add up to 50 products under one product set. Could you please email the product IDs that you believe are missing to us at [email protected], we will look into those products accordingly. Here is the Shopify Twitter sales channel onboarding guide for your reference - https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv Thank you!
July 11, 2022
I am updating my previous review from a 1 to a 4. Thanks to the assistance of the app developer, I discovered my store is seen under my Twitter profile, but only using the Twitter app on an iPhone. Because I only own an iPad Pro, I could not see it. I borrowed my daughter's iPhone and saw my store displaying properly. Hopefully Android users and tablet users will be able to see my shop as well. Thank you to the developer who answered my email within minutes of sending it.
Hi Sheair Butters, Thanks for your interest. We noticed that you successfully connected your Twitter account and have an active storefront on your Twitter profile. Please note that products in your shop will currently only appear on mobile devices in the US - our team was able to verify that your shop is visible on an iOS device in the US (we will be launching our Shops offering on Android shortly). Please feel free to reach out to [email protected] if you have any questions, thank you!
July 8, 2022
I was able to easily connect my store and products. Creating a Twitter product set was also straightforward as well. Looking forward to future updates!
July 3, 2022
The process is time consuming, but worth it. We understand that others are looking for the process to be speedy, but they probably saw the exact things as we did. Install the app, then channel, and then sync our catalogues. But, we should have been informed to actually install the channel, then the app, and then allow permissions for store connection. Then after, the catalogue will sync, but we also have to be signed into our twitter accounts and they cannot be personal or creator accounts. Even though we have to setup product sets, and the process can be lengthy--it's worth it and doable. Again, the process takes a good bit of time if you are in a hurry and do not understand everything that is being asked of the process. So, after allowing time to sync the store, catalogues, accounts, and create a product set--we'll have the "red" view shop tab present on our twitter account. This will only be visible from another twitter account. You just have to trust the process from shop studsmenfashion.com I didn't give it five stars because we're actually exhausted from the process. Maybe later. Thanks! :)
Hi Studsmen Fashion, Thank you for your detailed feedback! We’re glad to hear the process was worth it in the end. If you need any further assistance, feel free to reach out—we’re here to help! Wishing your Shopify store lots of success.
June 29, 2022
Good idea but does not work. My shopify is connected to the twitter account and it says that my catalogue is connected but not one item has been added.
Hi Ane, thank you for your interest! We’ve reached out to you and awaiting your response to connect further on this issue, but also noticed your product catalog was able to sync shortly after install. Please reply back to our email if you’re still experiencing issues!
June 28, 2022
so far, the catalogue does not sync even thought it says it is connected. then when I check the sales channel, indicates that it is NOT connected. no clear indication of what the status is.
Hi Mettalusso, thank you for your interest! We noticed you were able to sync successfully and enable a storefront on Twitter. Please let us know if you need any additional assistance!